System Administrator
TriOptus LLC
Systems Administrator 2Under general supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.Complete Description:Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsResponsible for troubleshooting o365 and submitting tickets to DPH through portalAssist new hire training for basic IT needs.Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAbility to work in Active DirectoryUnderstanding of Cisco MerakiAssist network engineers with the installation, configuration and ongoing support of software, computers and applications Installation for various computer applications and programs.Create and update documentationCreate documentation for staff for training purposesResolve Tier 1 support ticketsAbility to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration Driver’s licenseMinimal Requirements:Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.A+ and Net+ Certification or equivalent required.Preferred Requirements:A+ and Net+ Certification or equivalent required.Required 3 Years Experience using a Ticketing system Nice to have 3 YearsExperience providing support via remote tools Highly desired 3 Years Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. TriOptus LLC
Vacancy posted 3 days ago
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