Software Engineering Manager-SRC-First Response

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Birmingham, AL; Phoenix, AZ; or Denver, CO. You will provide after‑hours operational leadership and on‑call support, participate in a leadership rotation supporting critical production services, major incidents, and high‑severity customer‑impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs. Travel occasionally for off‑site meetings or other business‑related activities (less than 5% travel). Technical Skills & Expertise Core Technologies Programming/Runtime: Java, SQL, Tomcat, Websphere Databases: Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe) Streaming/Event Platforms: Kafka Caching/Data Stores: Redis, ESS Operating Systems: Linux/Unix, Windows Server, Windows/Linus (distributed) or TCO/CICS (mainframe) Container Platforms: OpenShift (OCP) Observability & Troubleshooting Tooling Experience using one or more of the following for monitoring, triage, and root cause analysis: Dynatrace, BigPanda, ElasticSearch, Grafana Leverage these tools to correlate events, analyze system behavior, and accelerate incident resolution Leadership & Management Skills At least 5 years’ experience leading teams with increasing levels of responsibility over time Proven ability to build and develop high‑performing teams, coach and mentor talent, drive accountability and ownership Experience delivering projects and initiatives from inception through execution Ability to maintain composure and lead effectively during high‑stress incidents or outages Critical Thinking & Problem Solving Strong root cause analysis discipline—identifying underlying causes, not just resolving issues Apply second and third‑order thinking: understand downstream impacts of decisions and apply learnings broadly across systems and teams Proactively identify and address systemic weaknesses that enable incidents Focus on preventing regression through process, tooling, and architectural improvements Systems Thinking Understand complex cause‑and‑effect relationships across distributed systems Evaluate problems in a broad, end‑to‑end context rather than in isolation Recognize patterns across incidents and environments to drive strategic improvements Communication Skills Adapt communication style based on audience (technical teams, leadership, business stakeholders) Strong written and verbal communication skills, especially during incident situations Translate complex technical issues into clear, actionable insights Behavioral & Professional Attributes Maintain appropriate temperament under pressure Demonstrate resilience and sound judgment during critical incidents Strong ownership mindset with a focus on outcomes Collaborative and team‑oriented approach Continuous learner with a focus on improvement and operational excellence Participate in on‑call support and respond to critical incidents when required Summary Profile of Ideal Candidate Deep technical breadth across multiple disciplines Strong leadership and team development capabilities Advanced problem‑solving and systems thinking Ability to lead through ambiguity and high‑pressure situations Commitment to continuous improvement and preventing recurring issues Qualifications University/college degree, with 5+ years of industry‑relevant experience At least 3 years of prior management experience Preferred skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design Competencies: Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Compensation Base Salary: $110,110.00 – $204,490.00 (varies by location, market data, and individual skills, experience, and education). This role is incentive eligible with payment based upon company, business and/or individual performance. Benefits Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; a robust wellness program with financial incentives. Paid time off: up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); between 15 to 25 vacation days each year, depending on career level; additional days for years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. Privacy Notice for California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC Financial Services Group