Licensing Specialist

Licensing Specialist (Customer Service Specialist III)

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This Licensing Specialist (Customer Service Specialist III) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers. This recruitment is to fill a 6-month term-limited temporary (TLT) position. Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, have the ability to identify and develop efficient practices and procedures, and is patient and focused on listening to King County customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, taking initiative and their positive can-do attitude.

Job Duties

Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing;
• Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel;
• Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received;
• Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportation network company (TNC) drivers, pet licensing, and process servers;
• Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail;
• Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed;
• Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures;
• Contribute to the Licensing team by bringing your innovative ideas and can do attitude!

Experience, Qualifications, Knowledge, Skills

You would be great for this role if you:

• Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances;
• Are comfortable with change and continuous improvement in your daily work;
• Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills;
• Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up;
• Are passionate about serving King County's diverse community;
• Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.