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Client Services and Sales Associate

Hammer & Nails Grooming Shop for Guys - South Bay

Job Description

Job Description

Must be HIGHLY ENERGETIC and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

  • Sales: Memberships, Gift Cards and Products.
  • Upselling services.
  • Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
  • Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
  • Accomplishing sales goals by leading our clients to the service options that best meet their needs.
  • Providing assistance to the Owners, Shop Manager, and Staff.
  • Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.


Essential Functions:

  • Promote and sell memberships, retail products, and gift cards.
  • Interfacing with POS for scheduling appointments.
  • Manage daily appointments as necessary.
  • Provide Exceptional customer service in person and over the phone.
  • Able to address Client conflict resolution.
  • Communicate to clients shop policies, services, and pricing.
  • Establish and maintain a positive working relationship with shop personnel.
  • Manage beverage and associated supplies inventory.
  • Provide shop tours as necessary or requested.
  • Prepare guest records for treatments.
  • Ensure shop opening and closing procedures are followed.
  • Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc).


Qualifications:

  • Strong Sales background. Membership sales experience is a plus.
  • Friendly and customer service-savvy.
  • Familiarity with the Point of Sale System (Zenoti is a plus).
  • Ability to build rapport with clients.
  • Strong negotiation skills.
  • Deadline and detail-oriented.
Vacancy posted 4 days ago
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