Commercial Administrator

Commercial Administrator

Job Category: Administrative Requisition Number: COMME002107

Full-Time Northstate Winston-Salem, NC 27105, USA

Job Description

1 - Job Duties and Responsibilities

• Contract management
• Lead all the contractual negotiations of each account (labor, material, etc) in order to reinforce the agreed terms.
• Be the focal point of contact for every contractual interaction with the external and internal customers.
• Guarantee the contractual proficiency of each team member.
• Create the exhibits of each maintenance visit, validating the commercial terms of labor and materials.
• Continuously gather commercials areas of improvement of each account by collectively interacting with the customer and each area within the company.
• Validate the invoicing process in order to:
• Guarantee accuracy and timeliness of labor billing in accordance with agreed commercial terms.
• Guarantee through continuous monitoring and customer follow up the timeliness of the labor authorization process.
• Continuously seek for technological solutions that enable a timely and accurate invoicing process.

2 - Customer Relationship management

• Be the focal point of contact with the customer for all the non-technical affairs.
• Be the business leader of each visit by centralizing the key performance parameters and negotiations with the customer.
• Lead the performance review board of each account.
• Host pre and post induction meetings for every account. Registering and tracking to completion all the action items of both parties.
• Record the historical data of each visit.
• Performs data analysis on program metrics. Identifies financial and operational trends and reacts to improve.

3 - Program Management

• Continuously seek for technical solutions that enable the timely identification of key trends.
• Records chronologically the key items of each visit.
• Monitor the performance of each visit in order to develop and implement improvement projects that support the customer and the technical team.

4 - Job Duties & Responsibilities

• Contract Management
• Lead contractual negotiations for labor, materials, and other commercial terms.
• Act as the primary point of contact for contractual discussions with internal and external stakeholders.
• Ensure contractual proficiency within the team.
• Develop maintenance visit exhibits, validating commercial terms for labor and materials.
• Identify and implement commercial improvements through continuous customer and internal collaboration.
• Oversee invoicing processes to ensure:
• Accuracy and timeliness of labor billing.
• Efficient labor authorization processes through active monitoring and customer follow-ups.
• Implementation of technology-driven solutions for accurate and timely invoicing.
• Customer Relationship Management
• Serve as the primary contact for non-technical matters.
• Act as the business leader for each visit, centralizing key performance parameters and negotiations.
• Lead performance review boards for each account.
• Host pre- and post-induction meetings, tracking action items to completion.
• Maintain historical visit records.
• Conduct data analysis on program metrics to identify financial and operational trends, implementing necessary improvements.
• Program Management
• Identify and implement technical solutions for trend analysis.
• Maintain chronological records of key visit details.
• Monitor visit performance and develop improvement initiatives to support customers and technical teams.

Education

Bachelor's degree in Engineering or Business (MBA is a plus).

Languages

Fluent in English (required); Spanish (preferred).

Experience

Experience in the MRO industry, consulting, revenue management, project management, or business development.

Technical Skills

Advanced proficiency in PowerPoint, Excel, and Access. Business Intelligence (BI) tools knowledge preferred.

Key Competencies

Strong organizational skills with the ability to manage multiple priorities with attention to detail. Excellent interpersonal skills with the ability to build strong relationships with stakeholders. Exceptional written and verbal communication skills. Ability to operate effectively at an executive level. Strong analytical and problem-solving skills. High adaptability in a fast-paced, dynamic environment. Proven ability to meet performance goals and deadlines.

Qualifications

Preferred

5 years:

Adaptable to various competing demands, and demonstrate the highest level of customer/client service and response. Strong analytical skills Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. Position requires proficiency in software applications including Power Point, Excel and Access as well as BI knowledge.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.