Training Manager

Training ManagerThe Training Manager is responsible for executing and supporting training programs for hourly and salaried Team Members across all Pinstripes locations. This role ensures consistent training execution, reinforces operational standards, and supports a strong guest experience through effective onboarding, coaching, and field support.This position is eligible to be based near any of our Pinstripes locations in Northbrook, IL; Oakbrook, IL; Cleveland, OH; Orlando, FL; Bethesda, MD; Georgetown, DC; or San Mateo, CA. This is a hybrid role, with an expectation of working onsite at the candidate's nearest Pinstripes location two days per week. The position requires up to 30% travel to other locations as business needs require.Hospitality experience required.Core ResponsibilitiesTraining Execution & Field SupportLead execution of company training programs across assigned locationsExecute and reinforce onboarding expectations for hourly team members and managersEnsure training materials and standards are updated and consistently followedFacilitate in-store training sessions, workshops and hands-on coaching in the fieldSupport rollouts execution (menu, beverage, systems, promotions) at the field levelReinforce trainer expectations and ensure certification standards are maintainedProgram Support & DevelopmentEvolve and maintaining training materials (SOPs, job aids)Provide feedback on training effectiveness and opportunities for improvementHelp test and pilot new training programs or toolsSupport development pathways (cross-training, certifications)Operational ExcellenceReinforce food safety, alcohol compliance, and operational standardsConduct field visits to observe training execution and identify gapsPartner with GMs and managers to address performance issues through trainingSupport new store openings with on-site training executionCoaching & Team DevelopmentCoach managers and trainers on effective training practicesSupport development of hourly trainers and shift leadersProvide real-time feedback in the field to improve performanceHelp develop certified trainers at each location through quarterly certification classesCulture & EngagementReinforce company culture through onboarding and daily interactionsModel hospitality and brand standards in the fieldBuild strong relationships with restaurant teamsSupport engagement and retention through positive training experiencesCommunication & CollaborationPartner with Operations, Culinary, Beverage, Marketing and HR teams to ensure training alignmentCommunicate rollouts expectations clearly to field teamsParticipate in training calls and meetingsShare field feedback and insights with leadershipSystems & OrganizationMaintain organized training materials and documentationUtilize training tools (LMS, guides, checklists) to effectively track completion and follow-up on training initiativesStay organized with rollout timelines and prioritiesComputer/application experience (Word, Excel, etc.)What's in it for you:Benefit PackageMedical, dental and vision insuranceHealth Savings Account option – including company HSA contribution401KFlexible Spending AccountsEmployee Assistance ProgramCompany provided Short Term Disability InsuranceCompany provided Long Term Disability InsuranceFlexible Paid Time OffVoluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offeringsOpportunities for Growth and AdvancementDiscounts on Food, Beverage and ActivitiesCompensation: $75,000 - 95,000 annuallyExpectations for PerformanceDemonstrates strong, professional communication in the fieldPossesses strong, versatile writing skills to create effective learning materials and document processesExecutes training programs with consistency and attention to detailBuilds trust and credibility with restaurant teamsStays organized and follows through on commitmentsIdentifies training gaps and escalates or addresses appropriatelyAdapts quickly to operational needsMaintains a strong, visible presence in the fieldPhysical DemandsComfortable with late nights (1am or later).Must be able to stand and exert fast-paced mobility for a period up to six (6) hours in length.Must have a good sense of balance, be able to bend and kneel, and have the ability to frequently lift up to 50 pounds.Up to 30% travel expected for the roleThis position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.