Network Infrastructure Supervisor

Job Description

Job Description

Location: Atlanta, GA

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Network Infrastructure Supervisor

As a Network Infrastructure Supervisor, you will oversee day-to-day operations for the Network Infrastructure team and ensure consistent execution of installation, maintenance, and support activities across Switch environments. This role exists to maintain operational reliability, support customer expectations, and provide leadership during escalations and mission-critical events.

You will supervise technicians, coordinate operational priorities, and ensure infrastructure support activities are performed safely, accurately, and in alignment with Switch standards.

What You’ll Do

• Lead daily operations for the Network Infrastructure team

• Act as the primary escalation point for urgent operational or customer issues

• Supervise and support Network Infrastructure Technicians across assigned shifts and projects

• Conduct performance evaluations, coaching, and corrective actions as needed

• Ensure consistent execution of operational procedures and quality standards

• Support scheduling and staffing coordination to meet operational demands

• Monitor and report on operational metrics and team performance

• Investigate and coordinate response to mission-critical alerts and incidents

• Perform quality assurance reviews to ensure high service standards

• Maintain operational awareness across all technician responsibilities and workflows

• Support onboarding, technical coaching, and training efforts for team members

• Ensure tools, equipment, and inventory are properly maintained and available

• Partner with leadership to improve operational workflows and support processes

• Support facility cleanliness and operational readiness standards within technical spaces

What We’re Looking For

• You lead calmly and effectively in fast-paced technical environments

• You communicate clearly with technicians, customers, and leadership teams

• You manage multiple priorities and escalations simultaneously

• You maintain strong operational discipline and accountability

• You support team development through coaching and mentorship

• You prioritize customer experience, operational consistency, and quality execution

• You troubleshoot technical and operational issues with sound judgment

What You’ll Bring

Required:

• 2+ years of supervisory or team leadership experience

• Background in network infrastructure, hardware support, or information technology operations

• Experience troubleshooting hardware and connectivity issues in technical environments

• Understanding of data center infrastructure, cabling standards, and operational practices

• Familiarity with network topologies and hardware troubleshooting

• Strong organizational, communication, and problem-solving skills

• Experience using ticketing systems and operational monitoring platforms

• Proficiency with Microsoft Office tools

Preferred:

• Associate degree in Technology, Business, or related field, or equivalent experience

• Experience with terminal access tools (e.g., SSH, PuTTY)

• Experience with network monitoring platforms (e.g., Syslog, Nagios)

• Cisco or CompTIA certifications

Required Certifications (within defined timeframe):

• CompTIA A+, Network+, Security+, or equivalent role-based training (within 12 months)

• OSHA 30 (within 6 months)

• Leadership training (within 12 months)

Why Switch?

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment

• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development

• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive

• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company

• Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to lead network infrastructure operations in a mission-critical environment, we want to hear from you.

Apply Now and Let’s Build the Future Together.