IT Support Administrator

Job Description

Job Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for an IT Support Administrator . If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.

• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.

• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Support IP telephony and mobile administration.

• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.

• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.

• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.

• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.

• Assist in the procurement of IT equipment and software.

• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.

• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.

• Assist with monitoring IPS/IDS systems.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• High School Diploma or equivalent certification.
• 3+ years’ professional IT support experience, including Microsoft 365, Intune, Entra ID (Azure AD), and Exchange.
• 3+ years’ experience working with IT ticketing systems. Experience with ServiceNow is a plus.
• 3+ years’ experience with Cisco Meraki and MDM design, configuration, and troubleshooting.
• Network Cabling experience includes terminating network cables into patch panels.
• Onboarding and offboarding employees using MSS’s IT platforms.
• A+, MCP, Network +, are a plus.
• Flexibility to work varying hours.
• Ability to communicate technical information to non-technical individuals effectively.
• Strong attention to detail and ability to multitask.
• Preconstruction IT experience is a plus.
• Be able to work without supervision.
• Problem Solving under pressure.
• Maintain professionalism when communicating with colleagues and customers/end users
• Effectively conveying information verbally and in writing, and actively listening to others.
• Collaborating well with others, contributing to group efforts, and fostering a positive team environment.
• Up to 40% travel to remote MSS offices as needed for on-site support, troubleshooting, projects, and training. The home office for this position is Zebulon, NC, and regular travel to remote sites is required.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact View email address on click.appcast.io
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.