Growth-Driven GM: Retail & Logistics Operations
$85k - $95kTeamshares
The Role The General Manager (GM) will be the operational engine and #2 to the CEO. While creative, we are a logistics company at our core, shipping thousands of rental units across the country annually from our studio and warehouse, and operating two retail locations and an online store. The GM will oversee the daily operations across all locations and business units. This role requires a unique blend of operational excellence, proficiency in modern business systems (e.g. SaaS, ERPs, Shopify, HubSpot, AI Agents, MS Office), flexible but disciplined people management, a "growth mindset" to drive sales, and "high-EQ leadership" to manage a multi-generational workforce as the CEO leads the company through significant technological, operational, and cultural change. Key Responsibilities Operational Excellence & SOPs: Must be an operations savant! You grok on managing logistics, setting and adhering to operational procedures and quality standards, and managing to KPIs. Codify and enforce SOPs across all departments to ensure consistency, compliance, and scalability. Sales & Growth: Partner with the CEO to develop and execute sales strategies. Identify market opportunities in both the rental and sales sectors to increase year-over-year revenue and profitability, and drive operations execution to deliver on sales. Quality & Customer Service: Set and maintain rigorous quality standards for costume curation, production, and maintenance. Overhaul customer service protocols to ensure every client receives an experience worthy of our 109-year reputation. Change Management & Leadership: Mentor a staff that includes veterans and new talent, fostering a culture of mutual respect and adaptability during our technological overhaul and cultural shift from a family-owned business to a high-growth, employee-owned enterprise. Strategic Problem Solving: Operate as a proactive partner to the CEO, communicating risks, challenges, and opportunities. Rather than just identifying obstacles, you will be expected to draft and present data-backed solutions and implementation plans that are measurably effective. What Success Looks Like: First 90 Days Master the fundamentals of the business and operations—the team, products/services, customers, financials and how we measure success, critical SOPs. 100% of contracted orders are shipped on-time and meet the highest quality standards. 100% of customer concerns are addressed in partnership with the CEO and department managers. Master key technology systems (Quickbooks Online, Shopify, HubSpot, 4D), demonstrating you can access and leverage the data to inform decisions, create and automate plans, and provide reporting. What You'll Bring 7+ years of experience in operational management (Retail, Production, or Logistics preferred). 5+ years of management experience as an operations leader, preferably in a medium to large, operationally complex or high-growth company where logistics and operational excellence were critical to success. Proven track record of managing complex ERP/systems migrations (specifically Shopify and HubSpot ecosystems). Strong financial literacy with experience in QuickBooks Online and P&L management. Exceptional leadership skills with a "lead-by-example" mentality. Ability to balance the creative needs of a costume house with the rigid requirements of high-volume fulfillment. Must have at least 3 professional recommendations related to results delivered, professionalism, trustworthiness, and leadership. Education Bachelor's degree required (business, accounting, finance, or related). MBA preferred. Must-Have Technical Skills & Tools Read and understand a profit & loss statement, and take "next-best-action". Strong proficiency in Quickbooks/Quickbooks Online. Understands and can access reports from Shopify, Amazon, Etsy, or another online platform to understand and drive sales, identify opportunities. Soft Skills & Cultural Fit Disciplined and accountable —you own it—wins/losses, and execute consistently. Data-driven mindset —comfortable managing to metrics, identifying indicators and KPIs, and using reports to inform action. Accurate and detail-oriented —must "sweat the details" and strive for 100% accuracy every time, every day. Trustworthy and discreet —you never share financial or confidential information, and don’t use your access to this information for personal gain. Friendly and professional —friendly and approachable for customers and staff, while ensuring your duties are professionally executed. Self-starter and problem solver —works well solo or collaboratively and proactively identifies opportunities and executes solutions. Strong communication, management, and leadership skills —communicates well and proactively with the CEO, manages and leads teams and projects independently. Mission-aligned —loves theatre and theatre folk and wants to ensure its transformative benefits are available to actors of every age, everywhere. Work Schedule and Location Full-time, nonexempt position —40+ hours per week. On-site. Must be located in NY Capital Region near Schenectady. Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Learning and Development opportunities to advance your career Employee Stock Employee Discount $85,000 - $95,000 a year The Costumer is an equal opportunity employer. This job description is not an exhaustive list of duties, and additional responsibilities may be assigned. #J-18808-Ljbffr Teamshares
$85k - $95k
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Category/Area of Expertise: Retail Operations Job Requisition: 501810 Address: USA-NY-Ballston Lake-43 Round Lake Road Store Code: Store... ...coaching, appraisals, and disciplinary efforts. Foster a sales-driven, consumer focused culture through relationship building and...OperationsLocal areaShift workNight shiftDay shiftEarly shift- National Trench Safety is seeking an Operations Manager in Town of Colonie, NY, to oversee branch operations and logistics. In this safety-sensitive role, you will collaborate with the Branch Manager to optimize service delivery, enhance staff performance, and maintain...Operations
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...Logistics Specialist Allyn International is looking for a full-time Logistics Specialist... ...to ensure seamless logistics operations Eliminate or minimize risk exposure for... ...alignment with our corporate values of focused growth, well-being, enjoyment, contribution, excellence...OperationsFull timeWork at officeLocal areaWork from homeMonday to FridayWeekend work1 day per week$18.95 - $27.25 per hour
...Category/Area of Expertise: Retail Operations Job Requisition: 501553 Address: USA-NY-Clifton Park-Village Square Plaza Store Code: Store 08365 Grocery (7247751) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883,...OperationsLocal areaShift workNight shiftDay shiftEarly shift$25 - $30 per hour
...MILE to support our growing home-delivery operations. Who we are: Arnoff Moving and... ...family-owned and operated relocation/logistics company serving the Northeast. We are currently... ...- and last-mile delivery services; and retail pack, ship, and storage services....OperationsRelocation$16.65 per hour
...Boscov's Retail Receiving & Stock Associate Use your stock background to launch an exciting career in retail with one of the nation... ...telephone with coworkers, management and customers. Safely operate a forklift, freight elevator, compactor, skid jack, and baler....OperationsHourly payWeekly payFull timeTemporary workAfternoon shift$16.65 per hour
...Boscov's Retail Department Stock Associate Experienced Retail Department Stock Associates- Use your stock background to launch an... ...advertised merchandise. Ability to learn selling skills and to operate a POS terminal and telxon. Ability to work well with the...OperationsHourly payWeekly payFull timePart time$22.5 - $26.33 per hour
...WM Driver/Operator Pay Range: $22.50-$26.33 The value of a WM job is more than a paycheck... ...and based in Houston, Texas, WM is driven by commitments to put people first and achieve... ...pay, great benefits, opportunity for growth, and they are home at night and on the weekends...OperationsFull timeTemporary workLocal areaImmediate startNight shiftWeekend work$28.5 per hour
...Regular Transportation, International Logistics & Customs Customer Service &... ...00 Makers and Bakers are located in our operations in more than 80 countries and are working... ...around the world. They are energized for growth and critical to us living our purpose and...OperationsHourly payLocal areaMonday to FridayShift work$23 per hour
...meaningful work. We Are Committed to Growth: 100% tuition paid for benefits eligible... .... The Route Driver is a member of the Operations team and plays an integral role as the face... ...and based in Houston, Texas, WM is driven by commitments to put people first and achieve...OperationsHourly payTemporary workLocal areaMonday to FridayShift workNight shiftWeekend work- ...is a leading off-price value retailer of apparel, accessories, and... ...our leaders. Our success is driven by strong store leadership, a... ...performance, people leadership, and operational execution. You will oversee... ...for continued career growth. If you’re ready to lead a store...OperationsLocal areaFlexible hoursNight shift
$1,200 - $2,500 per week
...opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations. Estimated Weekly Earnings: $... ...& Support: Structured onboarding process Ongoing operational guidance Opportunity for long-term growth in logistics #J-18808-Ljbffr...OperationsFor contractorsRemote work$52.9k - $100.1k
...budgeting, procurement scheduling, estimating, and logistics systems. Coordinate with engineering counterparts, management, and operations departments, including supplier security,... ...have been the driving forces behind the growth and success of BPMI. For more information,...OperationsFull timeContract workFor contractorsWork at office- ...Bonus earning opportunities Growth potential opportunities... ...Our colleagues are passionate, driven, entrepreneurial and collaborative... ...be at the core of our store operations and get a first glance at all... ...a flexible schedule with retail hours, including day, evening...OperationsFull timeFlexible hoursAfternoon shift
$18 - $21 per hour
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...execution standards, ability to prioritizeand efficient execution of operational processes.Greet everyone (teammates and customers) and... .../Decision-Making AbilitiesAction-OrientedQUALIFICATIONS:Prior retail sales, operations, maintenance, or customer-focused experience...OperationsHourly payMinimum wage- ...real results. Our culture of growth and empathy focuses on your long... ...specializing in Warehouse & Logistics, you will optimize and streamline warehouse and logistics operations to drive business success.... ...techniques. • Experience with Data-Driven Decision Making: Experience...OperationsWork at officeWork from homeWorldwide
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