Housekeeping Coordinator - Hilton Orlando Buena Vista Palace

The  Hilton Orlando Buena Vista Palace is looking for a full-time Housekeeping Coordinator to join our team! 

Our 1,011-room property features a Skybridge that provides direct access to Disney Springs® with a continuous shuttle service to the four Disney Theme Parks. With our five on-property dining options and expansive Float Lagoon pool with private poolside cabanas, a kid’s splash pad, and a relaxing lazy river, we make your vacation dreams come true.

The ideal candidate for this position will have at least 1 year of experience in a similar position, hotel front desk experience is highly preferred, excellent customer service and time management skills, able to handle high volume calls and the ability to multitask and speak Spanish. 

Fluency in Spanish is a requirement for this role. 

Shift Pattern: Friday, Saturday, Sunday 3:30 PM - 12 AM & 10 AM - 6:30 PM on Weds. & Thurs 

Pay Rate: $19.82 / hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel

• Access to your pay when you need it through DailyPay

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

• Flexible shifts and days off

• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

• Mental health resources including free counseling through our Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner.
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports.
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members.
• Respond to emergency calls and monitor the alarm system.
• Coordinate office traffic.
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!