Customer Service Representative

Summary Join Novus Foods as we expand our capabilities and enhance our market presence. As our Customer Service Representative, you will have responsibility for providing exceptional service to our key accounts and ensuring their needs are met, orders are processed efficiently, and any issues are resolved promptly. This role involves maintaining strong relationships with key customers, understanding their business requirements and acting as their main point of contact. Duties and Responsibilities Client Relationship Management:Build and maintain positive, long-term relationships with key customers, acting as their primary point of contact.Order Processing:Accurately process orders, ensuring that they meet client specifications and are delivered on time.Issue Resolution:Handle customer inquiries, complaints, and issues by coordinating with internal departments (e.g., sales, logistics, and supply chain planning) to ensure swift and effective resolutions.Account Monitoring:Track and monitor account performance, analyzing trends to proactively address potential issues or areas for improvement.Reporting & Communication:Provide regular updates and detailed reports on order status, delivery timelines, and any account-related developments to both customers and internal stakeholders.Customer Feedback:Gather and relay customer feedback to internal teams, helping improve services, products, or processes.Cross-functional Coordination:Work closely with the sales and supply planning teams to ensure customer orders align with production schedules and inventory availability.Problem Solving:Anticipate potential issues or challenges with key accounts and develop contingency plans or solutions to avoid service disruptions.Database Maintenance:Maintain up-to-date client records in the Navision customer cards, ensuring that all information is accurate and comprehensive. Qualifications & Experience Education:High school diploma or equivalent required; a bachelors degree in business, communications, or a related field is preferred.Experience:Previous experience in customer service, particularly in handling key accounts or high-volume clients, is highly desirable.Skills:Strong communication and interpersonal skills.Problem-solving abilities and critical thinking.Ability to manage multiple tasks in a fast-paced environment.Detail-oriented with excellent organizational skills.Proficient in CRM software, MS Office Suite (Excel, Word, PowerPoint), and order management systems.