Senior Director of Customer Success
Confidential
Senior Director of Customer Success
About the Company
Leading healthcare technology company providing an AI-native operating system purpose-built for behavioral health organizations
Industry
Computer Software
Type
Privately Held
About the Role
The Company is seeking a Senior Director of Customer Success to lead the strategic and business aspects of the customer success function. The successful candidate will be responsible for defining and executing the customer success strategy across all customer segments, with a focus on balancing digital and high-touch engagement. This role involves owning key metrics such as gross retention, net retention, product adoption, and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership and development, including coaching and building a culture of accountability, as well as owning the customer journey from onboarding to expansion. Cross-functional leadership is essential, as the role requires championing enterprise-wide collaboration and serving as the primary voice for customer success in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The ideal candidate will have a strong operational and analytical mindset, proven experience in scaling customer success organizations, and the ability to navigate complex organizations to drive alignment. Experience in healthcare or health tech SaaS is strongly preferred, with a focus on behavioral health familiarity. The role demands excellent executive communication skills, the ability to be adaptable and resilient, and a proven track record of driving customer outcomes and lifecycle ownership.
Functions
- Account Management/Optimization
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Director of Customer Success in Oklahoma City, OK vacancy
- Spectrum is seeking a Customer Success Manager IV to own outcomes and value realization across a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure Renewal, adoption, and long-term value...Senior
- ...more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . CSD is a senior leader responsible for the end-to-end delivery of infrastructure managed services across...SeniorFull timeContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
Accenture
Oklahoma City, OK18 hours ago - ...Fiserv. Position Purpose: The Senior Client Executive assumes the leadership role... ...at assigned clients to create customer loyalty and increase revenues. The Senior... ...objectives, competitive standing, and critical success factors to determine the best solutions....SeniorWork experience placementFlexible hours
defi AUTO LLC
Oklahoma City, OK22 days ago - ...Description : JOB SUMMARY This role is responsible for the successful planning, execution, and delivery of projects, ranging from... ...to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection...SeniorFor contractorsWork at officeLocal area
Highmark Health
Oklahoma City, OK2 days ago $77k - $117k
...seekers. (*Comscore, Total Visits, March 2026) Day to Day Senior National Account Managers at Indeed help the top organizations... ...clients and efficiently closing deals. Demonstrates success in building and growing new accounts and territories Experience...SeniorWork experience placementLocal areaIndeed
Oklahoma City, OK3 days ago$141.55k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...and at a reduced total cost of ownership.Role Description - Senior Account Executive, USAFWe are looking for experienced sales...SeniorFull timeContract workRemote workSalesforce
Oklahoma City, OK3 days ago- BOK Financial is looking for a Commercial Relationship Manager to join their team in Oklahoma City. This role will allow you to manage relationships with middle-market clients and support them through complex business loans. You will be responsible for identifying new business...Senior
$134k - $202k
...Management Teamproactively supportsour customers in meeting their goals and overcoming any... ...ofcriticalcustomerincidents ~ Leadtechnical success plansto ensure customers have a... ...process ~ Partner with other senior level team membersinProduct,and Engineering...SeniorRemote workRelativity
Oklahoma City, OK4 days ago- Fuse3 Solutions seeks an experienced Commercial Lines Account Manager in Oklahoma City to manage client accounts and ensure customer satisfaction. The role requires strong insurance knowledge, excellent organizational abilities, and the capacity to handle multiple priorities...SeniorWork at office
- ...positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters.... ...the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable...SeniorContract workWork at officeLocal area
INTRUST Bank
Oklahoma City, OK2 days ago $97.5k - $131.63k
...BELIEVE in what they're doing! Job Description Summary: The Senior Account Executive is an enterprise software sales professional... .... Proactively prospecting and leading meetings with customers weekly. Our Enterprise Suite division is looking for dynamic...SeniorFull timeRemote workWorldwideRocket Software
Oklahoma City, OK3 days ago- ...field-proven technologies, Halliburton helps customers drill farther and faster with greater... ...support product improvement and operational success. Build foundational skills positioning the role for advancement into senior applications or design-focused positions....SeniorFull timePart timeWork from home
Halliburton
Oklahoma City, OK2 days ago - ...and AI led world. Serving more than 1,500 customers globally and as the leading contributor... ...information, visit EDB is hiring a Senior Technical Account Manager (TAM) for US.... ...as a trusted technical advisor to drive successful outcomes and to ensure that the customers...SeniorRemote work
EDB
Oklahoma City, OK18 hours ago - JPMorganChase is seeking a Business Relationship Manager Senior to develop and manage a portfolio of profitable business clients in Massachusetts... ...role involves acquiring and deepening relationships to provide customized banking solutions. Ideal candidates should have at least 5...Senior
$75k - $80k
...Network (Dodge) is looking for a Senior Account Executive who will... ...and reports directly to the Director, Regional Sales.... ...local meet and greet events Successfully complete daily KPI expectations... ...sales motions selling to SMB customers. Must be able to land and close...SeniorFull timeWork experience placementWork at officeLocal areaRemote workHome officeWork visaDodge Construction Network
Oklahoma City, OK1 day ago$141.35k - $207.9k
...degree or equivalent experience in related field. You are curious and want to know how companies work and what helps them remain successful in their respective industries. You have demonstrated knowledge of credit, bank products, services, underwriting, and bank...SeniorFull timeLocal areaRemote workFlexible hoursUMB Bank
Oklahoma City, OK2 days ago- ...growth focused sales professional who has successfully created positive impact through year-on-... ...-based technologies. As a Sales Capture Senior Manager you will be responsible for... ...you have:Experience working within G2000 customers.Experience with C-Level client relationship...SeniorFull timeWork experience placementLive inWork at officeLocal area
Accenture
Oklahoma City, OK2 days ago - ...Senior Director of Sales About the Company Innovative, rapidly growing payments technology... ...track record in building and leading successful sales organizations within a high-growth... ...strategy based on market trends and customer feedback, is essential. The role requires...Senior
$100k - $115k
## Senior Commercial Lines Account ManagerApply: In Person: Hyannis MA: Full time: Posted Yesterday: JR100839**Grow With Us!** At Hilb... ...paperwork associated with requested* Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial...SeniorFull timeTemporary workWork at officeLocal area$63.64k - $108.26k
...Commercial Lines Senior Account Manager Oklahoma City Branch - Oklahoma City, OK... ...regarding risk handling to the Producer and/or Customer; seek the most cost-effective requested... ...companies, and the Agency Ability to successfully adhere to company policies and...SeniorFull timeWork at officeRemote workShift work$124k - $280k
...ManagerJob Description & SummaryThe OpportunityAs an Oracle B2B Eloqua Senior Manager you will lead consulting engagements focused on Oracle... ...lead management, sales automation, marketing automation, and customer experience capabilities that help clients improve operational...SeniorFull timeH1bPwC
Oklahoma City, OK13 hours ago- ...Senior Vice President, Institutional Sales Manager, Taft-Hartley About the Company Globally-recognized investment management organization... ...an SVP, US Institutional Sales Manager for Taft-Hartley. The successful candidate will be responsible for driving new business from...Senior
- ...Senior Sales Manager Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels... ...Services and remain engaged as appropriate to support successful execution and future business. Collaborate with Catering, Conference...SeniorContract workWork at officeFlexible hoursNight shiftAfternoon shiftEarly shift
Pyramid Global Hospitality
Oklahoma City, OK18 hours ago $155k - $170k
...equity-backed software company, is seeking a Senior Manager of Accounting to serve as a key... ...in a dynamic SaaS environment. The successful candidate will combine strong technical... ...professional services revenue streams. Review customer contracts and assess accounting...SeniorPermanent employmentTemporary work- ...Executive Assistant to join our Administrative & Office Experience organization in Oklahoma City. The role provides executive support to senior market leadership, manages calendars, coordinates meetings, and handles client billing and communications. The position emphasizes...SeniorWork at office
KPMG
Oklahoma City, OK4 days ago - ...Client Success Manager Company: Norstella Location: Remote, United States Date Posted: Sep 23, 2026 Employment Type: Full... ...Individualcontributor · Quotacarrier · Full-time Reporting line: VP, Customer Success & Revenue THE ROLE This is not your typical CSM/...Full timeContract workTemporary workLive inLocal areaRemote workFlexible hours
Norstella
Oklahoma City, OK3 days ago - ...bank holding company. Prepare monthly financial reports for directors and executive committees. Utilize report generating module to... ...Banking experience. Tact and diplomacy in dealing with both customers and employees Able to work well under pressure. Knowledge, Skills...SeniorWork at office
- ...Commercial Lines Senior Account Manager This is a hybrid role, requiring three days per... ...tailored solutions to ensure superior customer experience and lasting value for our clients... ...our employees for longevity and success. At HUB, we believe in investing in the future...SeniorWork at officeFlexible hours3 days per week
- ...Senior Director, Beverage Sales About the Company Beverage sales company serving restaurant... ...within the restaurant industry. The successful candidate will be tasked with developing... ...create tailored solutions that enhance customer satisfaction and drive business growth....SeniorContract workWork at office
- ...with FAR/DFARS and regulatory requirements. You will draft and negotiate major contracts and subcontracts, advise on risk allocation and pricing, support audits and regulatory inquiries, and partner with senior leadership, contracts, compliance, HR, and #J-18808-Ljbffr...Senior
Serco
Oklahoma City, OK1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director of Customer Success. Be the first to apply!
Related searches
- senior manager customer operations Oklahoma City, OK
- senior software engineer ruby on rails Oklahoma City, OK
- sr finance manager Oklahoma City, OK
- senior customer service Oklahoma City, OK
- senior business manager Oklahoma City, OK
- senior account executive Oklahoma City, OK
- senior accounts receivable analyst Oklahoma City, OK
- senior account director Oklahoma City, OK
- senior compensation manager Oklahoma City, OK
- senior cloud data engineer Oklahoma City, OK