Senior Director of Customer Success
Confidential
Senior Director of Customer Success
About the Company
Leading healthcare technology company providing an AI-native operating system purpose-built for behavioral health organizations
Industry
Computer Software
Type
Privately Held
About the Role
The Company is seeking a Senior Director of Customer Success to lead the strategic and business aspects of the customer success function. The successful candidate will be responsible for defining and executing the customer success strategy across all customer segments, with a focus on balancing digital and high-touch engagement. This role involves owning key metrics such as gross retention, net retention, product adoption, and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership and development, including coaching and building a culture of accountability, as well as owning the customer journey from onboarding to expansion. Cross-functional leadership is essential, as the role requires championing enterprise-wide collaboration and serving as the primary voice for customer success in leadership forums. Applicants must have a minimum of 8 years' experience in customer success, account management, or related functions, with at least 4 years in a leadership role within a SaaS environment. The ideal candidate will have a strong operational and analytical mindset, proven experience in scaling customer success organizations, and the ability to navigate complex organizations to drive alignment. Experience in healthcare or health tech SaaS is strongly preferred, with a focus on behavioral health familiarity. The role demands excellent executive communication skills, the ability to be adaptable and resilient, and a proven track record of driving customer outcomes and lifecycle ownership.
Functions
- Account Management/Optimization
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Director of Customer Success in Oklahoma City, OK vacancy
- ...more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . CSD is a senior leader responsible for the end-to-end delivery of infrastructure managed services across...SeniorFull timeContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
Accenture
Oklahoma City, OK6 days ago $135k - $149k
...ManagerJob Description & SummaryThe OpportunityAs a Client Engagement Lead Senior Manager you will lead client-focused work within our Software and Product Innovation practice, bringing together customer success management and product innovation to strengthen relationships and...SeniorFull timeWork experience placementH1bPwC
Oklahoma City, OK19 hours ago- ...Fiserv. Position Purpose: The Senior Client Executive assumes the leadership role... ...at assigned clients to create customer loyalty and increase revenues. The Senior... ...objectives, competitive standing, and critical success factors to determine the best solutions....SeniorWork experience placementFlexible hours
defi AUTO LLC
Oklahoma City, OK13 days ago - ...Description : JOB SUMMARY This role is responsible for the successful planning, execution, and delivery of projects, ranging from... ...to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection...SeniorFor contractorsWork at officeLocal area
Highmark Health
Oklahoma City, OK3 days ago $141.55k - $214.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...and at a reduced total cost of ownership.Role Description - Senior Account Executive, USAFWe are looking for experienced sales...SeniorFull timeContract workRemote workSalesforce
Oklahoma City, OK4 days ago- ...The Opportunity My client is seeking an accomplished Senior Account Executive to convert qualified inbound conversations with privately... ...services, or professional advisory work. Demonstrated success closing complex, high-value services or advisory engagements with...SeniorFull timeRemote work
PCR Consulting LLC
Oklahoma City, OK5 days ago $100k - $130k
...healthcare and other large enterprises. Zayo is seeking a Senior Account Manager to support both existing as well as... ...in need of Zayo fiber infrastructure services. The successful candidate will develop customer relationships and drive sales of Fiber, Transport, IP,...SeniorWork experience placementWork at officeLocal areaRemote work$97.5k - $131.63k
...BELIEVE in what they're doing! Job Description Summary: The Senior Account Executive is an enterprise software sales professional... .... Proactively prospecting and leading meetings with customers weekly. Our Enterprise Suite division is looking for dynamic...SeniorFull timeRemote workWorldwideRocket Software
Oklahoma City, OK4 days ago- ...Oracle Corporation seeks a senior sales leader responsible for a major organizational group within technology or application sales.... ...programs, and delivering measurable business outcomes with a focus on customer satisfaction and growth. #J-18808-Ljbffr Jobleads-USSenior
- ...Senior Director of Sales About the Company Innovative, rapidly growing payments technology... ...track record in building and leading successful sales organizations within a high-growth... ...strategy based on market trends and customer feedback, is essential. The role requires...Senior
- ...Senior Director of Sales About the Company Provider of fulfillment, transportation, and... ...fulfillment and supply chain solutions. The successful candidate will be responsible for... ...industry dynamics, business challenges, and customer needs, particularly in the context of...Senior
- ...growth focused sales professional who has successfully created positive impact through year-on-... ...-based technologies. As a Sales Capture Senior Manager you will be responsible for... ...you have:Experience working within G2000 customers.Experience with C-Level client relationship...SeniorFull timeWork experience placementLive inWork at officeLocal area
Accenture
Oklahoma City, OK3 days ago - ...retrospectives and capture reusable lessons, proposal content, pricing insights and client objections for the broader PVT AI practice.Success MeasuresPVT AI qualified pipeline converted to closed/won deals.Pursuit win rate, deal quality and profitability alignment.Proposal...SeniorFull timeContract workWork experience placementLive inWork at officeLocal area
Accenture
Oklahoma City, OK4 days ago - ...target business lines and identify potential customers Develop and present the eInfochips value... ...-term relationships and referrals with Director & VP level executives at targeted firms.... ...with design service companies with successful track record selling ODC/offshore/CoE Demonstrable...SeniorTemporary workWork experience placementImmediate start
Einfochips
Oklahoma City, OK5 days ago $138.9k - $205.33k
...Position: Senior Manager - Sales (Einfochips Inc) Job Description... ...lines and identify potential customers Develop and present the... ...relationships and referrals with Director & VP level executives at... ...design service companies with successful track record selling ODC/offshore...SeniorHourly payFull timeTemporary workWork experience placementWork at officeImmediate startRemote work$124k - $280k
...SummaryThe OpportunityAs a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will... ...commitment to excellence, contributes to the success of our firm.In this role, you will be part...SeniorFull timeH1bPwC
Oklahoma City, OK2 days ago$124k - $280k
...ManagerJob Description & SummaryThe OpportunityAs an Oracle B2B Eloqua Senior Manager you will lead consulting engagements focused on Oracle... ...lead management, sales automation, marketing automation, and customer experience capabilities that help clients improve operational...SeniorFull timeH1bPwC
Oklahoma City, OK2 days ago- ...businesses in the cloud. To accelerate our customers transformation leveraging omni cloud, we... ...team sales activities.Interacts with senior management levels at clients and within... ...Song, together with our culture of shared success and commitment to creating 360 value,...SeniorFull timeWork experience placementLive inWork at officeLocal areaShift work
Accenture
Oklahoma City, OK3 days ago $165k - $190k
...responsible for driving growth with biopharma customers by leveraging Datavant's portfolio of... ...-world outcomes research. Engage with senior stakeholders including heads of HEOR,... ...Succeed Proven Track Record: 6+ years of successful sales experience, ideally in healthcare,...Contract workDatavant
Oklahoma City, OK1 day ago$220k - $250k
...Senior Sales Director - Stationary Machinery OEM, North America Seeking a Senior Sales Director... ...the commercial strategy for key OEM customers that manufacture industrial machinery... ...development activities. Demonstrated success selling engineered products,...SeniorRemote workJudge Direct Placement
Oklahoma City, OK1 day ago$169.8k - $355.4k
...capabilities in image analysis and recognition. Our goal is to enable customers to apply computer vision to solve their particular business... ...of computer vision and have a proven track record of success, we encourage you to apply. Disclaimer: Certain U.S. based...SeniorTemporary workFlexible hoursOracle
Oklahoma City, OK1 day ago- ...Senior Manager, Client Services The Senior Manager, Client Services is responsible... ...Finance, Sales, and other teams to ensure successful execution of client programs and initiatives... ...experience in client services, customer success, account management, or customer...SeniorContract work
GCG Companies
Oklahoma City, OK5 days ago - ...global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices... ...help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity,...SeniorFull timeWork experience placementLive inWork at officeLocal area
Accenture
Oklahoma City, OK3 days ago - ...Senior Commercial Lines Account Manager Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Senior Commercial Lines Account Manager in our Oklahoma City, OK office...SeniorWork at officeImmediate start
- ...Senior Sales Director, HoldCo & Agency Sales (NYC / CHI) About Surfside Surfside is the advertising operating system built for the retail... ...and recognizes that a diverse workforce is crucial to our success as a business. We encourage and welcome you to apply...SeniorFlexible hours
Surfside
Oklahoma City, OK1 day ago - ...Senior Director, Beverage Sales About the Company Beverage sales company serving restaurant... ...within the restaurant industry. The successful candidate will be tasked with developing... ...create tailored solutions that enhance customer satisfaction and drive business growth....SeniorContract workWork at office
$63.64k - $108.26k
...Commercial Lines Senior Account Manager Oklahoma City Branch - Oklahoma City, OK... ...regarding risk handling to the Producer and/or Customer; seek the most cost-effective requested... ...companies, and the Agency Ability to successfully adhere to company policies and...SeniorFull timeWork at officeRemote workShift work- ...and human ingenuity, and we measure our success by the 360 value we create for all our stakeholders... ...technologies.As a Sales Origination Senior Manager you will originate new sales... ...have:Experience working within G2000 customers.Experience with C-Level client relationship...SeniorFull timeWork experience placementLive inWork at officeLocal area
Accenture
Oklahoma City, OK5 days ago - ...Senior Vice President & General Manager, Open Territory Sales About the Company... ...across open and emerging territories. The successful candidate will be responsible for defining... ...B2B sales leadership experience, and a customer-centric mindset to deliver measurable impact...Senior
$156.23k - $242.55k
...TUCSON, AZ, 85641, USPosted: 2026-10-09Sodexo is seeking a Senior Sales Director, Data Center Solutions to accelerate growth within the... ...with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service,...SeniorLocal areaWorldwideSodexo
Oklahoma City, OK2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director of Customer Success. Be the first to apply!
Related searches
- senior living Oklahoma City, OK
- senior associate vice president Oklahoma City, OK
- senior application support engineer Oklahoma City, OK
- senior manager data analytics Oklahoma City, OK
- senior revenue accountant Oklahoma City, OK
- senior devops Oklahoma City, OK
- senior supply chain manager Oklahoma City, OK
- senior internal audit Oklahoma City, OK
- senior property accountant Oklahoma City, OK
- senior IT manager Oklahoma City, OK