Regional Fleet Specialist

Build your best future with the JCI team As a global leader in innovative and sustainable building solutions, our mission is to redefine building performance for the benefit of people, places, and the planet. Join a successful team that empowers you to create your best future! Our teams are strategically positioned to support various industries worldwide. You will have the chance to grow through impactful projects and learning opportunities. We are committed to providing our employees with experiences that promote their physical, financial, and emotional well-being. Become part of the JCI family and flourish in a supportive company culture where your contributions and ideas are valued – your next great career opportunity is just a few clicks away! What we offer Competitive salary Generous vacation, holiday, and sick leave - 15 days of vacation in the first year Comprehensive benefits package including 401K, medical, dental, and vision care - effective from day one Extensive training and development opportunities with exceptional resources Collaborative and supportive team environment Commitment to safety through our Zero Harm policy Check us out: Position Summary The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC). Key Responsibilities Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution. Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases. Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary. Track and report on exception trends, identifying opportunities for process improvement and proactive intervention. Maintain and contribute to fleet knowledge resources to support education and awareness across the field. Drive SLAs/KPIs to operational excellence and customer satisfaction Required Qualifications Bachelor’s degree or equivalent professional experience. 2+ years of experience in customer service, fleet operations, or a related field. Strong communication, organizational, change management, and problem-solving skills. Preferred Qualifications Experience working in fleet operations or with field-based teams. Familiarity with exception reporting and escalation workflows. Understanding of fleet compliance standards and service coordination. Key Competencies Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners. Accountability – Holds stakeholders responsible for compliance and timely resolution. Attention to Detail – Tracks escalations and exceptions with precision. Problem Solving – Navigates service challenges and escalates effectively. Compliance Awareness – Promotes and enforces adherence to fleet policies. Empathy & Communication – Communicates clearly and respectfully across all levels of the organization. Location and Travel Preferred location is Milwaukee, WI Minimal Travel (1-2 times/quarter) HIRING SALARY RANGE: $67,900-84,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at #LI-Onsite #LI-KW1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.