Performance Assurance Lead - MTS

Performance Assurance Lead - MTS

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

The Company Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job Purpose

Our Performance Enablement team is a part of our larger Mining Services team and is responsible for providing a technology-based approach to mine consulting. Working with our partners around the world and between departments, the Performance Assurance Lead will support our client's mine site operations, create processes and procedures that will improve the execution of the mine plan and get the greatest value from our world class systems and data. As a Performance Assurance Lead, you'll do more than provide relevant information, but will help to craft innovative solutions, tailor suited to the unique and challenging problems and aligned with the strategic objectives of each unique mine plan by leading the successful delivery of our Performance Assurance (PA) process.

If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

Travel Requirements: Up to 25%

Job Duties and Responsibilities

Each day will present you with new challenges and opportunities to test and grow your skills. As a Performance Assurance Lead with MTS, you'll be responsible for:

• Provide coaching, guidance, leadership, and ongoing support to the Performance Enablement team to drive capability development and consistent execution.
• Identify performance improvement opportunities across MTS's product suite by analyzing system data, mine site operations, and customer maturity levels; develop targeted engagement plans and coordinate site visits to address identified gaps.
• Define clear objectives and scope for Performance Enablement visits, aligning with broader organizational goals and collaborating with Mine Plan Compliance teams and other key stakeholders as needed.
• Proactively review and mitigate potential risks or system issues that may disrupt Performance Enablement activities ahead of each site visit.
• Lead customer engagements, including introductory sessions, conference calls, and close-out meetings, ensuring clear communication and alignment throughout the process.
• Successfully deliver Performance Enablement activities by generating and presenting comprehensive visit reports and actionable insights (JoyFul), incorporating key performance indicators such as Data Integrity, EFOF, system reliability, and other relevant metrics aligned with the defined scope and objectives.
• Perform technical troubleshooting and implement fixes while supporting field technicians to ensure system functionality and reliability.
• Identify and drive continuous improvement opportunities, including coaching, training, and assisted operations, while advising customers on effective system usage and navigation.
• Follow up on site visit outcomes by tracking action items and coordinating with Komatsu, MTS, and cross-functional teams to ensure timely resolution and sustained improvements.
• Partner with customers to continuously monitor, evaluate, and optimize the use of MTS systems to enhance operational performance and value realization.

Required Skills

Associate's degree in Engineering (mining, geology, chemical or electronic) or related equivalent experience

3+ years of experience in the mining industry, technology development, deployment, and/or services related role

Strong technical knowledge of MTS products and solutions

Demonstrated understanding of Change Management principles and practices

Advanced proficiency in written and spoken English

Desired Skills

Strong, demonstrable ability to deliver effective in-person and virtual presentations to diverse audiences.

Proven ability to analyze challenges, identify root causes, and implement practical solutions while effectively managing and resolving conflicts.

Excellent organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.

Demonstrated capability in leadership, mentoring, and coaching to develop team performance and achieve business objectives.

High level of flexibility with the ability to adjust to changing priorities, environments, and customer needs.

Ability to work independently with minimal supervision while maintaining high standards of performance and accountability.

Strong customer-centric mindset with a commitment to delivering excellence and driving customer satisfaction.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.