Facilities Supervisor

Facilities Supervisor

ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. As one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories, we make it easy to buy and sell secondhand — helping people unlock value while doing good for the planet.

Our proprietary operating platform, which includes distributed processing infrastructure, proprietary software, and data science expertise, powers our managed marketplace and Resale-as-a-Service (RaaS) offerings. By extending the life cycle of clothing, ThredUp is changing how consumers shop and driving a more sustainable future for fashion.

About the Role

As a Facilities Supervisor at ThredUp you'll be responsible for ensuring our four distribution centers are safe, efficient, compliant, and well-maintained. You'll lead a team that manages preventive and reactive maintenance, safety programs, and vendor relationships. This role combines hands-on technical work with strategic oversight to support smooth operations, reduce costs, and create a safe, high-functioning environment where our teams can thrive.

Key Responsibilities

Safety & Compliance Oversight

• Champion a safety-first culture across all facility operations.
• Ensure compliance with OSHA, NFPA, environmental, and local safety regulations.
• Conduct regular inspections, audits, and hazard assessments; document and resolve issues promptly.
• Oversee fire suppression systems, alarms, emergency lighting, and PPE use.
• Lead incident investigations and develop corrective action plans.
• Train technicians and team members on safety protocols and emergency response.
• Ensure work areas are safe, organized, and aligned with ThredUp's environmental and sustainability goals.

Maintenance & Technical Execution

• Manage preventive and corrective maintenance on facility assets, including HVAC, plumbing, electrical, refrigeration, and life safety systems.
• Perform and oversee troubleshooting and repairs on mechanical and building systems (blockages, resets, small equipment, etc.).
• Maintain and inspect equipment such as pallet jacks, conveyor systems, printers, and automation assets.
• Ensure maintenance programs meet compliance and operational reliability standards.
• Use technology to create, track, and prioritize maintenance work orders.
• Support remodels, expansions, and special facility projects as needed.

Vendor & Asset Management

• Oversee vendor contracts and ensure quality, timely, and cost-effective service.
• Evaluate vendor performance; enforce accountability for service standards.
• Identify and execute opportunities for in-house repairs to reduce external costs.
• Partner with Procurement and Operations to manage service agreements and cost control.
• Understand "repair vs. replace" decision-making and manage asset life cycles accordingly.

Leadership & Collaboration

• Supervise and schedule maintenance technicians across multiple shifts.
• Communicate maintenance priorities and impacts to operations leadership.
• Engage and educate new team members and leaders on property management priorities.
• Foster collaboration with landlords, contractors, and local authorities for facility permits and compliance.
• Model inclusivity and respect while creating an environment of trust and teamwork.

Cost & Efficiency Management

• Track maintenance labor, parts, and repair costs to identify cost-saving opportunities.
• Contribute to annual maintenance and capital budget planning.
• Recommend and implement efficiency improvements that reduce downtime and improve equipment reliability.

Qualifications

Required

• 5+ years of experience in facilities maintenance, property management, or industrial operations support
• Strong working knowledge of HVAC, plumbing, electrical, and mechanical systems
• Experience leading or supervising maintenance teams
• Familiarity with OSHA regulations and safety best practices
• Proficiency in maintenance tracking systems and work order tools
• Strong communication skills and ability to manage vendor relationships effectively
• Ability to lift/move up to 40 lbs., climb ladders, and remain mobile during shifts

Preferred

• Previous experience in a distribution center, warehouse, or retail facility
• Technical education or certification in HVAC, electrical, plumbing, or safety disciplines
• OSHA or similar safety certification
• Experience managing facility systems across multiple locations

What We Offer

• Competitive salary + equity opportunities
• Employee stock purchase plan
• Flexible PTO + 9 paid holidays
• Paid Sabbatical after 3 years of full-time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• A culture built on our DOTS values: Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming Up for success, and Striving for excellence

A strong commitment to diversity, inclusion, and belonging, encouraging all team members to bring their authentic selves to work.

This role is not eligible for visa sponsorship.