SYSTEMS ENGINEER

Job Type Full-time Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Position Overview:

The Systems Engineer is responsible for developing, maintaining, and troubleshooting a wide range of system-related technologies, including hardware, operating systems, Active Directory, Group Policy, DNS, DHCP, and system performance. This role ensures the seamless operation and integration of these systems within the OCHIN and member technology environment. The Technical Advisor will monitor system performance, identify areas for improvement, and plan necessary upgrades to meet organizational needs. In addition to system maintenance, the Systems Engineer provides technical guidance and mentorship to team members, offering expertise and support on complex issues. They will collaborate closely with internal and external stakeholders to ensure system configurations align with current requirements and proactively address any potential challenges to system availability and capacity.

Essential Functions:

• System Administration and Infrastructure Management: Specify, operate, and maintain Windows and Linux operating systems (server and desktop platforms). Ensure production infrastructure meets service level commitments and system performance standards. Oversee Active Directory Enterprise Administration, Group Policy management, and automation through scripting (PowerShell, VBScript) to optimize system processes and configurations.
• Subject Matter Expert (SME) Leadership and Technical Guidance: Act as OCHIN's SME for key systems and platforms, including Windows engineering, Citrix infrastructure, Microsoft 365 administration, and Epic Hyperspace & Desktop. Provide technical leadership and mentoring to team members, ensuring best practices and solution alignment with organizational goals. Guide teams through complex technical challenges and system configurations.
• Project and Solution Management: Lead or participate in complex customer and internal projects, collaborating with cross-functional teams to deliver effective system solutions. Research, analyze, and propose system and platform improvements that align with business and service needs. Develop technical specifications and roadmaps for evolving enterprise solutions, ensuring integration with other key systems, such as Epic and related operational databases.
• Process Optimization and Automation: Proactively and reactively identify opportunities for process optimization and problem prevention across technologies and teams. Implement automation of routine tasks and optimize hardware/software platforms to improve system performance, reduce downtime, and ensure scalable operations. Document and standardize system procedures to enhance operational efficiency.
• On-Call Support and Continuous Improvement: Participate in an on-call rotation, acting as the escalation point for technical issues and providing support for other Systems Engineers. Contribute to continuous improvement efforts by maintaining solid technical competence, mentoring team members, and driving alignment between technology, business, and IT operations. Support the creation and upkeep of documentation and contribute to OCHIN's overall IT knowledge repository.
• Other duties as assigned.

Requirements

• Minimum 3 years' experience (5 or more years preferred) in implementation and administration of infrastructure services like SQL, IIS, DNS, DHCP, GPO and CIFS.
• Minimum 3-years Azure experience REQUIRED (More than 4 years preferred)
• Minimum 4+ years of AWS cloud-hosting services preferred.
• Experience with virtualization platforms such as VMware and Xenserver preferred.
• Familiarity with SolarWinds Orion monitoring platform is a plus.
• If Epic or other vendor certifications are required in the role; successfully passing exam within 6-months of completing the coursework is a requirement.
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment . The assessment gives us insights into how your strengths, preferences, and work style align with th e OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings .
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details:

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Salary Description $98,552 - $157,683