Platform Account Manager

Yardstik Senior Partner Success Manager

Yardstik is the human security platform built for platforms. We're white-label and API-first, embedding background screening, identity verification, credential verification, and continuous monitoring directly into the marketplaces and SaaS platforms our partners already run so they can be the trust-and-safety champions in their industries without building it themselves. We start where traditional background-check vendors stop, and we live by a simple core value: find a way to yes.

We're one of the fastest-growing companies in the category, and our platform partnerships are a primary engine of that growth. This role exists to make sure that engine runs.

This is a first-of-its-kind seat at Yardstik. As our platform partner ecosystem scales, we need a senior operator to own the health, growth, and day-to-day success of our platform partners after the deal is signed, and to build the playbook for how this function runs as we add partners.

You'll inherit a book of high-value platform partners and own them end-to-end: activation, ongoing success, package and product expansion, technical triage, and ecosystem signal. You won't carry a quota or run commercial negotiations, but you'll be responsible for relationships worth millions, and the partners you manage will treat you as their primary point of contact and advocate inside Yardstik.

What You'll Own

• Partner activation & onboarding. Get new platform partners live cleanly and fast — including white-label and resale motions where partners (like OpenForce) embed and resell Yardstik to their customers.

• Ongoing partner success & growth. Be the trusted day-to-day owner across a book of partners at start. Drive adoption, surface new package and product fit, and keep partners healthy and expanding.

• Technical triage. Serve as the partner's first technical touchpoint. Understand how our integrations manifest, follow an integration flow at a working level, and critically know what you can resolve yourself versus when to pull in the technical team. Over time, become the person who knows exactly where a partner should go and which internal resource to activate.

• Ecosystem signal. Own and run our shared partner Slack channels. Streamline the signal coming out of the partner ecosystem and route it to the right people internally product, revenue, support, leadership.

• Cross-functional quarterbacking. Coordinate across internal teams (revenue, product, support, technical) and external partner stakeholders to keep everything moving.

• Build the process & framework your Year-1 mandate. This is the defining deliverable of the role's first year. Document and systematize how partner success runs onboarding, success motions, triage paths, escalation rules into a repeatable framework that new team members can plug into as we add partners and headcount. You're not just running the book; you're defining how this function operates at scale.

Partner activation & onboarding. Get new platform partners live cleanly and fast — including white-label and resale motions where partners (like OpenForce) embed and resell Yardstik to their customers.

Ongoing partner success & growth. Be the trusted day-to-day owner across a book of partners at start. Drive adoption, surface new package and product fit, and keep partners healthy and expanding.

Technical triage. Serve as the partner's first technical touchpoint. Understand how our integrations manifest, follow an integration flow at a working level, and critically know what you can resolve yourself versus when to pull in the technical team. Over time, become the person who knows exactly where a partner should go and which internal resource to activate.

Ecosystem signal. Own and run our shared partner Slack channels. Streamline the signal coming out of the partner ecosystem and route it to the right people internally product, revenue, support, leadership.

Cross-functional quarterbacking. Coordinate across internal teams (revenue, product, support, technical) and external partner stakeholders to keep everything moving.

Build the process & framework your Year-1 mandate. This is the defining deliverable of the role's first year. Document and systematize how partner success runs onboarding, success motions, triage paths, escalation rules into a repeatable framework that new team members can plug into as we add partners and headcount. You're not just running the book; you're defining how this function operates at scale.

What You Bring

• Senior experience in partner management, platform/embedded account management, or partner-facing customer success ideally in an API-first, white-label, or embedded-infrastructure context.

• Technical fluency. You're comfortable holding a technical conversation and routing intelligently to engineering. You don't need to be an engineer but candidates who've worked alongside REST APIs and webhooks and can follow an integration flow will stand out.

• Strong program management and exceptional EQ, you keep many partners, threads, and stakeholders organized and moving without dropping balls.

• Sound business acumen. You won't negotiate commercials, but you understand revenue dynamics, where expansion lives, and what a healthy partner relationship looks like.

• A builder's instinct. You're energized by an undefined, high-trust role and want to shape how it works rather than inherit a script.

• Bonus: background screening, HR tech / HCM / ATS, or marketplace/gig-economy experience.

Senior experience in partner management, platform/embedded account management, or partner-facing customer success ideally in an API-first, white-label, or embedded-infrastructure context.

Technical fluency. You're comfortable holding a technical conversation and routing intelligently to engineering. You don't need to be an engineer but candidates who've worked alongside REST APIs and webhooks and can follow an integration flow will stand out.

Strong program management and exceptional EQ, you keep many partners, threads, and stakeholders organized and moving without dropping balls.

Sound business acumen. You won't negotiate commercials, but you understand revenue dynamics, where expansion lives, and what a healthy partner relationship looks like.

A builder's instinct. You're energized by an undefined, high-trust role and want to shape how it works rather than inherit a script.

Bonus: background screening, HR tech / HCM / ATS, or marketplace/gig-economy experience.

What Success Looks Like

• First 90 days: Fully owning the inherited book; partners know you as their go-to; triage and escalation paths documented.

• 6 months: Faster, cleaner partner activations (esp. white-label/resale); a working v1 of the process; measurable reduction in technical issues.

• 12 months: A defined, repeatable process and framework for running platform partner success, documented well enough that we can plug new hires into it and expand without reinventing the role. Alongside that: demonstrable partner health and retention across the book, and expansion opportunities consistently surfaced and acted on.

First 90 days: Fully owning the inherited book; partners know you as their go-to; triage and escalation paths documented.

6 months: Faster, cleaner partner activations (esp. white-label/resale); a working v1 of the process; measurable reduction in technical issues.

12 months: A defined, repeatable process and framework for running platform partner success, documented well enough that we can plug new hires into it and expand without reinventing the role. Alongside that: demonstrable partner health and retention across the book, and expansion opportunities consistently surfaced and acted on.

Logistics

• Level: Senior individual contributor.

• Location: Minneapolis, in office 3 days/week.

• Travel: Light, roughly once or twice per quarter for partner visits and industry events.

Level: Senior individual contributor.

Location: Minneapolis, in office 3 days/week.

Travel: Light, roughly once or twice per quarter for partner visits and industry events.

Yardstik is a multi-year "Best Place to Work" in the Minneapolis–St. Paul market and an equal opportunity employer.