Journeyman Plumber

Residential Service Plumber

At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're looking to add a skilled, customer-focused Residential Service Plumber who is passionate about helping homeowners and delivering exceptional service.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.

Compensation & Benefits

• $25–$40/hour DOE • Medical, Dental, and Vision Insurance • Prescription Drug Coverage • Employee Assistance Program (EAP) • Company-Matched 401(k) Retirement Plan • Short-Term and Long-Term Disability Insurance • Life Insurance • Paid Time Off and Vacation • 6 Paid Holidays • Biweekly Pay • NB Fitness Discount

Tools & Support

• Company Vehicle, Gas Card, iPad, and Uniforms Provided • Dispatch from Home • Consistent Weekly Work Schedule • Ongoing Technical and Professional Development Training • Supportive Team Environment with Advancement Opportunities

Responsibilities

• Diagnose, troubleshoot, and repair residential plumbing systems efficiently and accurately • Educate homeowners on technical findings, recommended solutions, and repair options • Perform comprehensive whole-home plumbing safety inspections (60–90 minutes per visit) • Identify and recommend upgrades or preventative improvements, including tankless water heaters, water filtration systems, water quality solutions, and other plumbing enhancements • Prepare accurate estimates, invoices, and job documentation using ServiceTitan • Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations • Participate in ongoing technical and customer service training

Performance Expectations

• Complete 3–4 service calls per day • Maintain a 70%+ conversion rate on recommended services • Conduct thorough whole-home safety inspections on every visit • Contribute to membership plan growth and customer retention • Maintain a callback rate below 3% through quality workmanship and attention to detail • Deliver consistent 5-star customer experiences • Build lasting relationships with homeowners through professionalism and trust

Desired Traits

• Accountable, dependable, and committed to delivering quality work • Professional with excellent communication and customer service skills • Coachable, team-oriented, and committed to continuous improvement • Integrity-driven with a commitment to quality workmanship and doing the job right the first time • Organized and able to maintain a clean vehicle, workspace, and professional appearance • Sales-minded and comfortable presenting solutions that improve safety, efficiency, and reliability • Technically skilled with strong diagnostic and problem-solving abilities • Entrepreneurial and motivated to help customers make informed decisions while growing the business

Requirements

• Plumbing license preferred (state-specific)
• 3–5 years of hands-on residential plumbing experience
• Valid driver's license
• Familiarity with ServiceTitan is a plus