Clinical Support

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Job Description

Job Description

Clinical Support transports and assists patients and departmental needs. Assists at the front desk. Processes patient information.

Rehabilitation Aide/Clinical Support

The Rehabilitation Aide offers support to clinicians within the Rehab Services Department. This support can range from chaperoning therapy sessions, assisting with front office tasks, assisting clinicians during care of clients, and maintaining the appearance of the department.

Responsibilities of the Rehabilitation Aide

• Act as a chaperone during sensitive portions of Pelvic Floor exams/treatments
• Provides receptionist and general office assistance to patients, visitors, and other Health System staff
• Disinfects equipment and assists in maintaining tidiness of the department
• Acts under the direction of the therapist or therapy assistant

Competencies:

Essential:

• Strong Communication Skills
• Excellent Time Management Skills
• Strong interpersonal skills
• Emergency Preparedness and Security
• HEART Service Recovery
• Infection Control-Department Specific
• Privacy, HIPAA, Corporate Compliance
• RELATE
• Safety and Hazards
• SBL Standards and Universal Scripts
• Equipment Cleaning

Non-Essential:

• Appearance Standard - We consider our patients’/customer’ expectations in how we present ourselves and our facility.
• Attitude Standard – We are committed to providing compassionate, high-quality service while using care and courtesy.
• Commitment to Co-worker – We are committed to working together, and we value others’ contributions.
• Communication Standard – We are committed to listening to our patients/customers and communicating clearly.
• Ownership Standard – We take pride in what we do, feeling responsible for the outcomes of our efforts.
• Privacy Standard – We will be respectful of our patients’/customers’ human dignity and right to privacy by maintaining a secure and trusting environment.
• Responsiveness Standard – We will respond to all of our patients/customers in a way that demonstrates the care, courtesy, and respect our patients/customers deserve.
• Safety Standard – We all share in the responsibility of maintaining a safe environment. This sense of responsibility must be reflected in our actions and attitude

Department: Physical Therapy

Hours: Full-Time, 40 hours a week required

Required: High School Diploma and BLS within 90 days of hire

Pay: based on experience, starting at $16.54 an hour

Responsibilities

Determines if adequate equipment is available for use., Disinfects equipment and reports malfunctions as needed., Maintains the safety of the patient while in transit. Responsible to know what to do in case of patient emergency, i.e., call a patient code or get help when necessary., Practices safe techniques in transporting patients, oxygen and I.V.'s, Proactively prevents patient falls, maintains patient safety as first priority at all times, Provides patients with information regarding length of wait time for an appointment., Provides receptionist and general office assistance to patients, visitors and other Health System staff., Receives incoming telephone calls and directs them throughout the department. Takes messages when necessary., Serves as resource to patients and families, Transports patients throughout various areas of the Health Center., Verifies with nursing personnel the special needs of the patient.

Requirements

High School (Required)BLS or CPR certification (within 90 days of hire) - Sarah Bush Lincoln

Compensation

Estimated Compensation Range

$16.54 - $25.24

Pay based on experience