Front Desk Clerk
Concord Hospitality
Description
We are hiring a Front Desk Clerk! As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay. Responsibilities:
We are hiring a Front Desk Clerk! As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay. Responsibilities:
- Deliver exceptional guest service and create a welcoming experience.
- Check guests in/out, manage reservations, and handle special requests.
- Respond to guest inquiries and resolve concerns promptly and professionally.
- Process payments, cash transactions, and guest account charges accurately.
- Answer phone calls and provide information on hotel services and amenities.
- Monitor room availability and maintain accurate guest records.
- Maintain a clean and organized front desk and lobby area.
- Communicate guest feedback, maintenance needs, and operational updates.
- Follow all safety, security, and emergency procedures.
- High school diploma or equivalent preferred.
- Previous hospitality or customer service experience preferred.
- Strong communication and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with basic computer and cash-handling skills.
- Professional, reliable, and service-focused.
- Ability to stand for extended periods and lift up to 40 lbs. when needed.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long-Term disability options
- 401k with Company Match
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities.
Vacancy posted 3 days ago
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