Experience Specialist/Receptionist: Waukee Pulmonology

UnityPoint Clinic – Waukee Pulmonology Job Information Area of Interest: Patient Services Full Time (1.0 FTE), Hours: Monday-Friday 8:00AM-5:00PM Department: Pulmonology – Waukee MOB Job ID: 182030 Responsibilities Greet patients and visitors with warmth and professionalism, creating a welcoming environment. Check patients in and out, verify personal and insurance information, and update records as needed. Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system. Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. Collect and process payments, issue receipts, and assist with billing questions. Maintain confidentiality of all patient records and comply with HIPAA regulations. Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic. Coordinate with clinical staff to manage patient flow and minimize wait times. Perform general administrative duties such as data entry, filing, faxing, and scanning documents. Assist in onboarding new patients and educating them on clinic policies and procedures. Qualifications High School Diploma or GED required. 1+ year of customer service or front desk experience preferred (healthcare setting is a plus). Excellent interpersonal, communication, and problem‑solving skills. Strong attention to detail and ability to multitask in a fast‑paced environment. Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms. Professional appearance and demeanor. Benefits Our competitive Total Rewards program includes: Paid time off, parental leave, 401(k) matching, and an employee recognition program. Dental and health insurance, paid holidays, short and long‑term disability, and pet insurance. Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance. #J-18808-Ljbffr UnityPoint Health