Customer Service Representative

BradyPLUS is now Imperial Brady!

To learn more visit imperialbrady.com


Description & Requirements

Job Description


We are in search of a Customer Service Representative to join our growing team. This role is the main liaison between the customer, vendors and all internal departments to ensure good customer satisfaction while processing both Customer Service and Equipment order requests. The CSR partners with Sales Account Managers, and Vendors work together as a team daily.

Responsibilities Include:

• Field sales and equipment orders via email
• Manage order fulfillment processes
• Assist the Sales Team with inside sales tasks, including but not limited to, quoting and pricing new or repeat products and equipment
• Create and maintain all quotes through the ERP system, which includes working with vendors and 3rd parties on pricing, deviated costs, and pricing contracts.
• Act as point contact for customer communication
• Process returns for both stock and direct orders.
• Liaise with Sales, Operations, Vendors, and the entire BradyPLUS team.
• Operate daily in ERP software environments
• Fulfill customer sample requests, by working with the DC and vendors.
• Anything else reasonably requested by your supervisor

The Ideal Candidate Will Have :

• Strong reading, writing and comprehension skills
• Strong communication skills (written and oral)
• Ability to follow instructions, structure, and standard operating procedures.
• Ability to learn company processes, systems, and protocols thoroughly and accurately.
• Ability to thoroughly learn and be trained on product information through vendor training.
• Ability to work both independently and in a team environment.
• Ability to multitask and troubleshoot problems both quickly and accurately with multiple parties.

• Physical Requirements : While performing the duties of this job, you must have the ability to physically sit at a desk for long periods, operate a computer and listen/speak clearly on the phone.

Compensation & Benefits:

The pay range for this role is $22.00-$24.00/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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