Administrator (Support & Operations)

Overview This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier‑2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Key Responsibilities Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments: Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA. Perform IMACs across all systems as applicable; perform maintenance, patches and updates to all systems in a timely manner, following SOPs. Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support. Provide clear, regular submissions of Management Reports and Metrics that document performance against SLAs via standard products including HP Service Manager and Clarity. Contribute to team and Quest specific short, mid and long‑term goals. Assist in asset management: inventory management, acquisition and disposal of all IT related equipment per policies; coordinate asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals; enforce ITAM policies at the Business Unit. Provide up to 80% of travel; have a clean valid driver’s license; cover on‑call as needed and may perform other duties as assigned. Qualifications Strong time management and organizational skills. Proficiency in verbal and written communication skills. Strong commitment to customer and employee satisfaction. Ability to work with internal and external customers. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited