Auto Service Manager

Job Description

Job Description

We are seeking an Automotive Service Manager for our Ford Dealership in Sault Ste. Marie, MI , to join our team. You will oversee daily operations of the automotive service department, ensuring exceptional customer service, efficient workflow, employee productivity, and departmental profitability. This position leads service advisors, technicians, and support staff while maintaining high standards for repair quality, customer satisfaction, and operational performance.

Responsibilities

• Service Department Operations
• Customer Service and Satisfaction
• Financial Performance and Profitability
• Employee Leadership and Development
• Quality Control and Compliance

Key Performance Indicators (KPIs) - The Service Manager will be responsible for monitoring and achieving the following:

• Total service department revenue.
• Labor and parts gross profit.
• Customer satisfaction scores.
• Technician productivity and efficiency.
• Effective labor rate.
• Labor hours per repair order.
• Average repair order value.
• Customer retention and repeat business.
• Comeback and warranty repair rates.
• Service department operating expenses.

Qualifications and Experience

• 3–5 years of automotive service management experience preferred .
• Must be willing to relocate to Sault Ste Marie Mi for this position
• Strong knowledge of automotive repair and service operations.
• Proven leadership and employee management skills.
• Experience managing departmental budgets and financial performance.
• Strong customer service and conflict-resolution abilities.
• Knowledge of automotive shop management software and repair order systems.
• Excellent communication, organization, and problem-solving skills.

Welcome to Soo Motors Inc.! New and Used Ford Vehicles, Serving Drivers from All Over the Eastern Upper Peninsula.
Greetings, and welcome to our website! At Soo Motors Inc., we know your time is at a premium, so we appreciate that you would choose to spend some of it with us. As a top Ford dealer in Sault Ste Marie, we're proud to serve our surrounding communities with outstanding customer service and an extensive lineup of popular new models like the F-150, Maverick, Bronco Sport, Expedition, Explorer, and Escape! In the market for a quality used crossover, SUV or truck? We have plenty of models to choose from in our pre-owned inventory.

Company Description

Welcome to Soo Motors Inc.! New and Used Ford Vehicles, Serving Drivers from All Over the Eastern Upper Peninsula.\r\nGreetings, and welcome to our website! At Soo Motors Inc., we know your time is at a premium, so we appreciate that you would choose to spend some of it with us. As a top Ford dealer in Sault Ste Marie, we're proud to serve our surrounding communities with outstanding customer service and an extensive lineup of popular new models like the F-150, Maverick, Bronco Sport, Expedition, Explorer, and Escape! In the market for a quality used crossover, SUV or truck? We have plenty of models to choose from in our pre-owned inventory.