Supervisor, International Patient Services

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham International Patient Services coordinates complex medical care, second opinions, and logistics for thousands of patients traveling from over 120 countries to Boston, Massachusetts hospitals. The multilingual team offers concierge support, financial guidance, and medical interpreters.

Summary:

Responsible for overseeing daily administrative operations, supervising support staff, ensuring compliance with organizational policies, and optimizing processes to enhance the efficiency and effectiveness of administrative functions

Does this position require Patient Care? No

Essential Functions:
-Oversee daily administrative functions including patient scheduling, records management, billing support, and front desk operations.
-Assist in creating and implementing administrative policies, procedures, and workflows to ensure efficient operations.
-Supervise administrative staff, training, performance evaluations, and disciplinary actions. Provide coaching and professional development.
-Identify and implement process improvements to enhance administrative efficiency, patient satisfaction, and departmental performance.
-Act as a liaison between administrative staff and clinical departments to ensure effective communication and collaboration.
-Ensure adherence to organizational, state, and federal regulations, including HIPAA, and conduct regular audits to maintain accuracy and confidentiality.
-Assist with managing inventory for office supplies and administrative tools, ensuring cost-effectiveness.
-Ensure excellent customer service, address patient complaints, and manage data collection, analysis, and reporting for administrative performance and patient flow.

Qualifications

Education
Bachelor's Degree Healthcare Administration or related field required.

Can this role accept experience in lieu of a degree?
No

Experience in healthcare administration or a related field 3-5 years required and Experience in leadership or supervisory role 1-2 years preferred

Knowledge, Skills and Abilities
- Detailed knowledge and understanding of health care management and business management principles.
- Excellent listening and communication skills both verbal and written.
- Display strong leadership and communication skills to clearly manage and oversee program staff.
- Strong analysis and problem solving skills.
- Possess process improvement skills that increase productivity, quality, and efficiency.
- Strong interpersonal and team building skills.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on us.fitly.work.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.