Medical Assistant

Certified Medical AssistantThis position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Certified Medical Assistant exhibits compassion towards our patients provides outstanding customer service and demonstrates professional behavior. This includes all interactions with patients and their families in person during the lab visit telephonically and electronically.Job Duties:Ensure that accurate and clinically relevant information is communicated with patients their families and co-workers at handoffs and other times as needed.Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information to allow for the best possible patient outcomePrioritizes workload to ensure timely collection of patient samplesProperly identifies patients and samples during the pre-analytical analytical and post-analytical phases of testingPerform specimen collection including phlebotomy respiratory swabs urines stools and skin tests with skill and compassionFollows laboratory procedures for specimen collection order entry and all other dutiesAccesses lab information system (EPIC) to perform order entry specimen collection and sample labelingOpen and/or close outpatient lab area as scheduledMaintains a consistent patient flow and advises patients of delaysMonitors and maintains patient waiting areaProvides patient collection instructionsAnswers incoming phone calls and places outgoing phone calls in a timely manner using proper phone etiquetteActs as a resource for laboratory medicine information to providers and othersReviews information in the laboratory information system (EPIC) for deficiencies and resolves discrepanciesScan documents into the laboratory information system (EPIC) and maintain records appropriatelyCommunicates effectively and professionally with physicians nurses other medical personnel patients and familiesAssists with education and training new staff and students as neededMaintains laboratory and/or outpatient area with general cleaning stocking and upkeepMaintains and improves skills by participating in at least one continuing education activity annuallyActively seeks and identifies opportunities for process improvementFollows Mercy's safety guidelines carries out job-specific safety duties and responsibilities and promptly reports any unsafe conditions situations incidents and injuries.Knowledge Skills and Abilities:Knowledge of specimen collection procedures including venipuncture capillary collection TB placement and respiratory swabsKnowledge of different patient populations and their needs including neonatal pediatric geriatric and traumaGeneral knowledge and understanding of the diagnosis process lab values and safe handling of sharps and blood products.Ability to successfully perform venipunctures.Ability to work quickly and efficiently under pressure without sacrificing qualityAbility to multi-task prioritize and work with interruptionsStrong computer knowledge and skills to navigate the laboratory information system (EPIC)Ability to be detail-orientedAbility to complete appropriate documentation and paperwork clearly and completelyExhibits outstanding customer service to patients families and colleagues.Professional Experience:Medical office or laboratory experience is strongly preferred.Education:High School Diploma or equivalent required.Education sufficient to obtain required licensure.Licensure Certification Registration:Medical Assistant Certification required.Physical Requirements:Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequentlyPay Rate Type:HourlyMercy is an independent community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity equity and inclusion and therefore evaluate qualified applicants without regard to race color ethnicity ancestry sex sexual orientation gender identity marital status civil union status parental status religion national origin age disability veteran status and other legally protected characteristics.