Business Systems Analyst - Sales and Service Consumer Systems

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

Primary Responsibilities

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results
• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
• Certain business groups may require on call support rotation after hours and/or weekends

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED and seven (7) years of related experience
• Or Bachelor's degree and three (3) years of related experience

Preferences

• Banking or financial services industry experience
• Experience providing application support to include troubleshooting
• Experience with business intelligence tools
• Familiarity with agile and/or waterfall methodologies

Skills and Competencies

• Ability to plan, schedule and execute multiple concurrent activities
• Ability to work in a team environment
• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
• Ability to research, analyze data, and derive facts
• Excellent communication and customer service skills
• Excellent organizational and analytical skills
• Knowledge of applicable testing tools
• Problem solving and priority management skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Additional Job Description

• Works with change requestor(s) to understand and document business needs via a requirements/specification document for moderately complex operating software programming applications

• Analyzes and evaluates how proposed requirements impact existing systems, business processes or procedures, and end user experience

• Develop and Review Key Performance Indicators (KPIs) for system enhancement requests and evaluates results

• Actively participates in system release management activities, such as user acceptance testing, SME for reviewing procedures and training, pilot/production support.

• Subject matter expert for system capabilities and how they meet the business needs

• Participates in prioritizing system changes to support business group and enterprise strategic objectives

• Manage risk by ensuring business objectives, activities, system controls and functionality meets or exceeds Regions risk management expectations or protocols

• Facilitates communication with key stakeholders across business and technology

• Analyzes regulatory and industry trends to understand and influence business or system process enhancements

• May assists in vendor relationship management including responding and sending requests, managing risks, and ensuring compliance adherence

• Advanced concepts, practices, and procedures for analyzing business processes

• Critical thinking and strategic planning

• Excellent written and verbal communication skills

• Ability of leading and influencing cross functional teams

• Works with stakeholders to research and provide remediation strategies for system functionality or design flaws

• Provides support functions to maintain system functionality

• Working knowledge of Agile software development or other iterative development methodologies

Additional Preferences

• Experience managing vendor relationships and coordinating projects with third party vendors

• CRM system experience

• Experience with Atlassian planning and collaboration tools (JIRA, Confluence, etc.)

• SQL experience preferred but not required

• Familiarity with Sales and Service application

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$69,143.25 USD

Median:

$87,850.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.