Customer Service Representative, Per Diem

Client Service Representative – Per Diem

$18.00–$22.00/hour (DOE)
Per Diem opportunity in Honolulu, Hawaii
Schedule: Casual | Minimum of two shifts per month

Join the Client Care team at Veterinary Emergency + Referral Center of Hawaii (VERC) and help create an exceptional experience for pets and their families. As a Per Diem Client Service Representative, you'll serve as the first point of contact for clients visiting one of Hawaii's premier emergency and specialty veterinary hospitals while supporting a collaborative team dedicated to outstanding patient care.

Per Diem Requirements: This is a casual, as-needed position. Per diem Client Service Representatives are required to work a minimum of two shifts per month to maintain active status.

Why Join Veterinary Emergency + Referral Center of Hawaii (VERC)

At VERC, part of Ethos Veterinary Health, you'll join a team of board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands.

Our state-of-the-art hospital features advanced diagnostic technology, including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory. Every member of our Client Care team plays a vital role in delivering a compassionate, seamless experience for pets and their families.

In Your Day-to-Day, You Will

• Welcome clients and patients with warmth, professionalism, and compassion.
• Serve as the first point of contact for emergency and specialty clients.
• Prepare, review, and maintain accurate client and patient medical records.
• Educate clients about hospital services, policies, and treatment processes.
• Schedule appointments, manage emergency visits, and respond to client requests.
• Process patient admissions, discharges, and follow-up appointments.
• Accurately prepare invoices, collect payments, and maintain financial records.
• Update and maintain electronic client and patient files in accordance with hospital standards.
• Perform administrative duties including scanning, emailing, filing, and document management.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

What You Bring

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent interpersonal and communication skills.
• Strong knowledge of Windows-based computer applications.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong problem-solving skills and the ability to recognize when guidance is needed.
• Professional, compassionate, and client-focused attitude.
• Ability to build positive working relationships with teammates and clients.
• A collaborative mindset and commitment to exceptional client service.

Perks & Benefits

Per diem team members enjoy competitive compensation and opportunities to grow within one of North America's leading specialty veterinary networks.

• Competitive compensation
• VetBloom continuing education access and ongoing professional development opportunities
• Employee Assistance Program (EAP) and wellness resources where available
• Career advancement opportunities within Ethos Veterinary Health

Location Highlight

Live and work in beautiful Honolulu, where world-famous beaches, year-round sunshine, and endless outdoor adventures meet an exciting career in specialty veterinary medicine. Enjoy island living while making a meaningful difference for pets and their families throughout Hawaii.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Join Us

At Ethos, this isn't just a job—it's an opportunity to make a meaningful impact while supporting pets, their families, and an exceptional specialty and emergency veterinary team. If you're passionate about outstanding client service and enjoy working in a collaborative environment, we'd love to hear from you.

Apply today and become an essential part of the VERC Hawaii team.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all e mployees. Employment decisions are based on qualifications, competence, merit, and business need.