Application Developer

Software Technology Inc

Amazon Connect IVR Engineer

As a member of the Contact Center Engineering team, you will be a pioneer of new ideas, features, and products. We are looking for Amazon Connect IVR Engineers who, along with their teammates, can build/prototype new ideas quickly, measure their effectiveness, and assess viability. You will be part of the transformation journey migrating Contact Centers from Legacy to Cloud, working on Amazon Connect and AWS services, designing and building Contact Flows, implementing and driving Process Automation and leveraging DevSecOps best practices.

What You Will Do

Work closely with Business on understanding, estimating, design & acceptance of requirements
Design, Configure and build Amazon Connect Contact Flows
Work and/or Drive resolution of Defects (Usability, Design, Telephony, Connectivity, Network etc.)
Engaging with Partners & Vendors, as required (AWS, NICE, Salesforce etc.)
Develop application code adhering to coding best practices, quality & security standards
Defining Test Strategy & Test Cases; Automate Test Cases; Execution & Test Reporting

Basic Qualifications

Hands-on experience on Amazon Connect and the Cloud IVR Solutions
In-depth understanding of possible Call Flow Queue Prioritization Strategies, Call Flow Optimizations
In-dept understanding of Call Back Assist / VHT, In-bound & Outbound Calling, Campaign Strategies
Understanding of Contact Center Operations Metrics / OKRs
Strong communication skills in English

Required Technical Skills

2+ years of hands-on experience developing Contact Flows, Queues, Routing Profiles, Quick Connects
2+ years of experience using Lambda, S3, EC2, Lex, RDS, ElastiCache, DynamoDB, Step Functions
1+ years of hands-on experience on scripting using Terraform
1+ years of hands-on development experience using Python, Node JS, NPM Build & Packaging
Experience with GitLab, Cloudbees, Artifactory

Nice To Have

Experience with NICE Engage, NICE Workforce Management, Avaya, Cisco
Amazon API Gateway, API Development
Familiarization with LucidChart, Draw.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Application Developer in Richfield, MN vacancy

Application Developer
$137k - $197k
...and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome... ...thatoptimizeperformance and improve decision-making. As an Application Developer within Anaplan's Workforce Center of Excellence, you...
Suggested
Anaplan
Minneapolis, MN
3 days ago
Senior Applications Developer
$115k - $125k
...Senior Applications Developer As a member of the Information Services Department, the Senior Applications Developer plays a critical role in the full web development lifecycle—from requirements gathering to deployment and ongoing maintenance. This position is responsible...
Suggested
Full time
Contract work
Work at office
Staff
Minneapolis, MN
4 days ago
Sr. Application Developer
...Role: Sr. Application Developer Location: Minnetonka, MN (4 days in office) Overview Seeking a hands-on Application Developer to lead design, development, and modernization of enterprise applications. Role involves technical leadership, containerization...
Suggested
Work at office
United IT Solutions
Minnetonka, MN
4 days ago
Sr. Applications Developer (Full Stack)
$127.11k - $177.87k
...digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand... .... Significant experience building production-grade frontend applications using Next.js and the React ecosystem. Demonstrated track...
Suggested
Hourly pay
Local area
Work from home
Trane Technologies
Minneapolis, MN
1 day ago
Application Developer
...s degree in Computer Science or related fields, or equivalent work experience • Five or more years of work experience in Application Development/IT Systems Testing, and team leadership • Windows Server, Red Hat Enterprise Linux, Docker, Kubernetes, Jenkins...
Suggested
Full time
Work experience placement
IMCS Group
Richfield, MN
14 days ago
Application Developer, Senior
$86.8k - $198k
...Job Number: R0240024 Application Developer, Senior The Opportunity: At a certain point, experience-based system design can start to look like clairvoyance. When you've developed so many systems that you can not only orchestrate the best solution for any technology...
Full time
Contract work
Part time
Work at office
Local area
Remote work
Booz Allen Hamilton
Minneapolis, MN
3 days ago
Embedded Software Engineer
$118.57k - $126k
...Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security... ...development. Research oriented work, alongside award winning teams developing practical solutions for our nation’s security Flexible...
Work at office
Flexible hours
General Dynamics Mission Systems
Bloomington, MN
5 days ago
.Net Developer
...Job Title Net Developer Job Location Richfield, MN 55423-8500 Job Type Contract Position Summary/Job Description... ...Engineering Manager and Architect/Lead for the design of the application and its non-functional requirements for scalability, performance...
Contract work
InterSources
Richfield, MN
3 days ago
Lead Application Developer
...Responsibilities: # Leads projects focused on the development of application products and services delivery from end-to-end and has broad... ...to ensure seamless integration and delivery. • Mentor developers and contribute to code reviews and technical guidance. #...
Saxon Global
Minneapolis, MN
5 days ago
Senior Embedded Software Engineer
$149.83k - $158.02k
...Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security... ...development. Research oriented work, alongside award winning teams developing practical solutions for our nation’s security Flexible...
Flexible hours
General Dynamics Mission Systems
Bloomington, MN
3 days ago
.Net Developer
...Net Developer Work Location(State, City and Zip) - MN, Richfield, 55423NC, CharlotteNJ, HackensackTX, Irving Relevant Experience(in yrs) - 7+ Technical/Functional Skills - Essential Tasks: Design, develop, test and deploy software solutions using.NET technologies...
Syntricate Technologies
Richfield, MN
4 days ago
.Net Developer
...Net With Angularjs Developer 6+ years of experience in .Net applications and services, including C#, Angular JS, ASP.Net, MVC2, Visual Studio 2012/2008 Experience with responsive design using frameworks such as Bootstrap and design patterns such as MVC, SPA to support...
ClifyX
Richfield, MN
3 days ago
Software Engineer - Backend Integration & Modernization
...and Spring Boot, and partners closely with IRIS/ObjectScript developers to modernize integrations, convert legacy interfaces, and establish... ...Design and implement backend services that integrate modern applications with IRIS based systems. Modernize existing interfaces...
Currently hiring
Local area
Remote work
HealthPartners
Bloomington, MN
17 hours ago
Embedded Firmware Engineer
$130.62k - $138k
...Defense Secret security clearance is required at time of hire.d Applicants selected will be subject to a U.S. Government security... ...an Embedded Firmware Engineer. What You’ll Get to Do: Develop embedded software using C and assembly languages on bare metal...
Immediate start
Flexible hours
General Dynamics Mission Systems
Bloomington, MN
1 day ago
Sr. Java Full Stack Developer
...Sr. Java Full Stack Developer Initially remote then hybrid / Richfield - MN Client Required Skillset: ~10+ years of Software Development Experience (Mandatory) ~10+ years of programming experience in Java environment. Experience with micro services/API is...
Work experience placement
Remote work
Keylent Inc
Richfield, MN
1 day ago
Solutions Engineer
$205.7k - $266.3k
...The application window is expected to close on: 07/16/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Candidate must reside in the Minneapolis/St Paul, MN area. Meet the Team As we continue to uphold...
Full time
Temporary work
Local area
Flexible hours
Shift work
Cisco
Edina, MN
1 day ago
Solutions Engineer, Wireless
$112.5k - $202.9k
...in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ****@*****.*** or calling (***) ***-****. Please note,...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
Edina, MN
5 days ago
Senior Software Engineer
$149.83k - $158.02k
...Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security... ...you’ll be a member of a cross functional team responsible for developing full-stack embedded software with Realtime Operating Systems using...
Flexible hours
General Dynamics Mission Systems
Bloomington, MN
2 days ago
Software Developer - Full Stack
...Job Opportunity Participates in the technical design of application systems. Develops and implements application systems by participating through the software development lifecycle from inception to delivery and beyond. The role is high touch position with a notable...
Software Technology Inc
Richfield, MN
3 days ago
Software Engineer In Test
$110k - $125k
...modernizing the quality practices around a mature production application. You will be working with systems that real people use every day... ...when each approach is the right tool for the job. Design, develop, and maintain automated test suites for our SaaS products using...
Remote work
Points North
Bloomington, MN
2 days ago
Senior Software Engineer
$102.4k - $179k
...in the future. Summary: In this role, you will design, develop, and support scalable backend systems, cloud infrastructure,... ...product teams, and clients to deploy machine learning models, LLM applications, and intelligent automation solutions into production. You...
Vizient
Edina, MN
3 days ago
Senior Back End Developer
...Overview: Position: Senior Back End Developer III - AdTech Focus Location: Richfield, MN (Hybrid - 1-2 days onsite per week... .... ~ Experience with Kubernetes, CI/CD, and cloud-native applications . ~ Production support, monitoring, and observability...
Contract work
Remote work
2 days per week
1 day per week
Stellar IT Group
Richfield, MN
5 days ago
Full Stack Developer
...ReactJS and Java to join the API Management team. This role will focus on building and maintaining high-performance, responsive web applications that power our centralized control plane. You will collaborate closely with engineers who design and build the underlying...
3B Staffing LLC
Richfield, MN
3 days ago
Back End Engineer
Responsibilities: You will be part of the client's engineering team responsible for designing and implementing technical solutions that will reach a massive scale. Contribute to the architecture and development of the digital platform and tools to support key e-commerce...
Omega Solutions Inc
Richfield, MN
18 hours ago
FullStack Developer
...Java Developer Seeking a Java Developer for a large financial client. Will be working as part of the development group in a team environment to develop/support multiple Java web/batch/SQL applications as well as provide installation and configuration support for vendor...
Software Technology Inc
Richfield, MN
3 days ago
Senior Java Developer
...automation services (Mandate) Hands-on software development – Strong hands on experience in designing and developing mission critical, highly complex applications Strong Java 7+ skills and Spring-based technologies (Spring Boot etc.) Understanding of REST/JSON...
Full time
Flexible hours
Shift work
TWO95 International
Richfield, MN
18 hours ago
Sr Java Developer - Richfield, MN
...Title – Sr Java Developer Position – Fulltime Location – Richfield, MN Salary - $Open(Best Possible) Responsibilities... ...a complex project module. You should have good experience in application of standard software development principles. You should be...
Full time
Work experience placement
TWO95 International
Richfield, MN
5 days ago
Frontend Developer
...Job Title-Front End Developer II # Local Candidates please # Job schedule-Onsite 1 day a week. ***If onsite, what is... ...of hands-on experience building scalable and performant web applications • Node.js - 2+ years of experience developing backend services...
Local area
1 day per week
Javen Technologies
Richfield, MN
3 days ago
Back End Developer
$70 - $73 per hour
...Summary: We are seeking a skilled and motivated Backend Developer to join our dynamic technology team. This role involves hands-... ...to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or...
Hourly pay
Full time
Local area
Flexible hours
Aditi Consulting
Richfield, MN
1 day ago
Application Engineer - Power Platform Developer
$124k - $155k
...stakeholders and clients. Ensures mission‑critical federal applications are prepared to handle increased demand, peak usage periods, and... ...client services groups for deployment and ongoing support. Develops documentation for best practices as it relates to server...
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Saint Paul, MN
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Application Developer. Be the first to apply!