Patient Safety/Quality Advisor

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Summary:

The primary aim of this role is to facilitate the cause analysis of safety events within Grady Health System, facilitate the targeted action plans to prevent recurrence and monitor results. This position supports Grady Health System imperative to ensure safety and reduce preventable harm through the application of standardized methodology of an objective investigative approach while minimizing interdepartmental conflict and maintaining staff confidence.

What You'll do:

• Collaborate with the Safety Event Review Team on daily event reviews to identify true safety events as per the safety event classification.
• Coordinate with quality, safety, nursing, and operations to conduct interviews of all parties involved in accidents and serious events with harm.
• Implement standardized Root Cause Analysis (RCA) 3 meeting model methodology and tools to:

• Facilitate through, unbiased and objective fact finding.
• Create a clear cause statement.
• Ensure that all incident causes are identified and documented in the proper causal relationships.
• Encourage "out of the box" thinking of the team members during the solution identification process.
• Summarize the results of the RCA with recommended solutions.
• Facilitate the development of an action plan prevent recurrence of similar harmful outcomes (deja vu events).
• Identify lessons that may promote the achievement of better consequences.

• Drive team to accurate conclusions through the RCA process and develop timely recommendations in the action plan.
• Pursue all underlying causes for the event through in-depth investigation, interview, and cause analysis techniques.
• Coordinate with Quality and Process Improvement and operational stakeholders for the RCA action plan development, identifying defined dates for implementation of corrective actions.
• Document and code events for common cause analysis (CCA).
• Monitor and analyze the success of the action plans in preventing similar future events with harm.

What you'll need:

• Bachelor's degree in nursing, or another clinical field, and/or related field. Master's degree in Healthcare or Business Administration preferred.
• Five years of progressively responsible work experience in healthcare safety / quality / performance improvement with a Bachelor's degree or three years with a Master's degree.
• Experience in conducting medical records reviews, and knowledge of cause analysis, workflow charting and other analysis techniques.

Patient Safety Specialist, Quality Advisor, Performance Improvement

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.