Customer Experience Coordinator

Job Description

Job Description

Salary:

TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Experience Coordinator to join our team on-site at our headquarters located in Overland Park, Kan.

AboutTFL(TicketsForLess)

At TFL, we are passionate about creating Memories For Life for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

AsaTop10ticketresellerinthecountry,TFLoffersemployeesafrontrowseatintotheever - evolvingticketingindustry.Ontopofthat,welovetohavefun!Fromanopenandinvitingworkenvironmenttomultiplestaffperks,TFLisagreatplacetowork.

With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journals Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb.

Reportsto:
Director,CustomerExperience

Responsibilities& JobDuties(include,butarenotlimitedto):

• Provide best-in-class service to our TFL retail and private-label customers through all available means of communication
• WorkinthePoint-of- Salesystemtoassistcustomersonticketpurchasesanddelivery
• Deliver industry-leading customer experience with tone, empathy, confidence and attention to detail
• Develop and create solutions to customer issues efficiently and effectively
• ExecuteCRMstrategy,effectivelymaximizingHubSpotcapabilities
• UtilizeCustomerRelationshipManagementtoolsforrecordingcustomercommunication and interactions
• Ensure proper procedures for all interactions
• Work collaboratively with other team members to achieve departmental and company goals
• Actively contribute ideas and potential improvements to team members and management
• Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse

Qualifications:

• Bachelorsdegreeinarelatedfieldpreferred
• Ability to successfully complete a standard background check
• Musthaveapassionforsportsand/orliveentertainment
• Retail,travel,event,sportsorliveentertainmentexperienceconsideredaplus
• Excellentverbalandwrittencommunicationskills
• Self- motivation,attentiontodetailandstrongorganizationalskillsrequired
• Mustbeabletoworkindependentlyandaspartofateaminagroupsetting
• Strongabilitytomulti -task
• Mustbeavailabletoworkunderpressureinafast -pacedenvironment
• Musthaveaneyefordetail

Benefits:

• Competitivesalary
• Discretionaryperformancebonuses
• 401kwithcompanymatch
• Unlimitedvacation
• Medical/Dental/Visioninsurance
• Long-termandshort-termdisability
• Lifeinsurance
• Paidparentalleave

Perks:

• $1,000employeeticketcredit
• Companyoutingstolocalliveevents,includingSuiteticketstoKansasCityspremierevents
• Companykitchenincludingcomplimentarybreakfast,lunch,snacksanddrinksforemployeesdaily
• Companyhappyhours
• Employeereferralprogram
• Casual Dress Code