Customer Service Representative

Join Our Team - Find Your Future! $17.00 to $26.00 an Hour Depending on Experience Position Summary:Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment.Serves as a Dead River Company ambassador.Essential Functions:Courteously answer incoming telephone calls, and is customer facing involved with front desk duties and assisting walk-in customers.Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.Develop a thorough knowledge of all departments, products, services, and delivery schedules.Enthusiastically participates in annual market objectives, promotional programs and contests.Support other members of the office staff by cross-training within the department and offering assistance as needed.Perform other miscellaneous office duties such as filing, photocopying, and shredding. Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance – Premiums as low as $6.41 for full time employees!Dental insurance and Vision InsuranceCompany Provided Life insurance, Short-term and Long-Term disability401(k) plan with company matchPaid time off and 10 paid holidaysTuition Reimbursement for employees and Scholarships and grant for employee's childrenDiscounts on our products and servicesWork uniform and, boot and prescriptions safety glasses allowancePaid Training at our State-of-the-art instituteOpportunity for growth!Opportunities at Several Locations in MA, ME, NH, and VTOther Tasks:Assist with special projects and other work-related duties as assigned.Other Attributes Required:DependabilityGood communication and listening skillsAccuracy, organization, and attention to detailAbility to work in a dynamic environment without distractionCourteous demeanor and professional appearanceFlexibility to work seasonal overtimeTrouble shooting skills – within and between departmentsThe ability to adapt to changeEducation:A high school diploma or equivalent is preferred.Experience: One year of previous customer service experience including computer work is preferred.Decisions Made:This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.Safety Considerations:The main safety concern relates to proper ergonomics while working at a video display terminal.Contacts:This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.Work Environment:The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.