Murex FX Front-Office Support Consultant [Remote]

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management.
Compensation for NYC 130000 - 190000 USD Gross Per Year based on the interview process results.
Looking for someone who can multitask, learn legacy code, discuss issues, bug fixes, and enhancement requests raised by users with stakeholders, etc.

Responsibilities

We are seeking a Front Office L1 Support Consultant with strong Murex expertise to support Fixed Income and FX trading activities. This is a hybrid, front-facing role requiring direct interaction with traders and sales, providing real-time support, issue resolution, and system monitoring.

Front Office Support

Provide L1 production support for Fixed Income and FX desks within a Murex environment

Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution

Perform desk visits and maintain strong front-office engagement

Demonstrate ownership of incidents from identification through resolution and follow-up

Murex Functional & Technical Support

Support key Murex modules, including:

E-Tradepad

LiveBook

Portfolio Simulation

Handle product coverage across:

Rates products (incl. options/exotics)

FX and FX derivatives

Credit products

Analyze and explain PnL and Risk impacts

Monitor and troubleshoot:

Trade STP flows

Interfaces and integrations

Market data issues

Perform log retrieval and analysis

Utilize Datamart for reporting and investigation

Proactively monitor system performance and alerts

Technology & Tools

Work with trading and support tools such as:

Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and more

SQL

Linux/Unix command line

Tidal or other batch/job schedulers

Use ServiceNow and JIRA for incident and change tracking

Production Incident Management

Own end-to-end incident lifecycle:

Incident intake, triage, and prioritization

Hands-on troubleshooting and initial resolution where possible

Escalation to L2/L3 and vendor teams as needed

Drive incident closure:

Validate resolution with business users

Ensure systems are stable and functioning as expected

Perform post-incident follow-up:

Document root cause / findings (where applicable)

Track recurring issues and raise problem tickets

Ensure proper communication to stakeholders

Operations & Governance

Manage user access administration and periodic recertification across trading platforms

Support audit-related requests and documentation

Participate in BCP/DR testing and operational readiness exercises

Change & Release Support

Assist with change releases and deployments (primarily Friday evenings)

Support production validation during and after deployments

Coverage Model

Hybrid work model (on-site NYC + remote). 10 days per month in the office.

Participate in weekend escalation rotation once every 7-8 weeks (only if needed)

Skills

Must have

Strong hands-on experience with Murex (MX.3) in a front-office support context

Solid understanding of Fixed Income and FX products

Experience in PnL and Risk analysis/explain

Strong troubleshooting skills across application, data, and infrastructure layers

Working knowledge of SQL and Unix/Linux

Familiarity with incident management and ticketing systems (ServiceNow, JIRA)

Exposure to job scheduling tools (e.g., Tidal)

Strong communication and stakeholder management skills

Ability to operate effectively in a high-pressure front-office environment

High sense of ownership and accountability

Proactive, detail-oriented, and responsive

Nice to have

Knowledge of Murex internal processes and services on an architectural/engineering level

Experience with trading execution platforms (Bloomberg, ION, TT)

Prior experience with audit/compliance processes

Exposure to Murex Datamart reporting framework

Other

Languages

English: C1 Advanced

Seniority

Regular