PT Independent Dealer Service Representative

PT Independent Dealer Service Representative

Job Title: PT Independent Dealer Service Representative

Division: Distribution

Job Location: Hollywood, CA, North Hollywood, CA

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Compensation

• $28/Hr

Account & Communication Management

• Maintain regular communication with the assigned Outside Sales Representative regarding account activities, service needs, and store conditions.
• Review and respond to email, phone calls, and other communications daily.
• Utilize company-approved GPS-enabled timekeeping systems to accurately record work hours for payroll purposes.
• Check in with store or yard management upon arrival and notify management when service work has been completed.

Store Service & Inventory Support

• Service one to three assigned customer locations daily, as directed by management.
• Maintain product displays and merchandising areas in accordance with company standards.
• Stock and replenish lumber and related products from overhead storage and incoming shipments.
• Organize and straighten inventory displays to ensure products are clean, accessible, and properly presented.
• Identify and correct misplaced inventory and bin contamination issues.
• Remove sawdust, debris, and other materials from service areas to maintain a clean and safe environment.
• Monitor product inventory levels and communicate replenishment needs through established processes.

Merchandising & Customer Service

• Maintain current pricing labels, signage, and merchandising materials in accordance with company and customer requirements.
• Support promotional activities, display resets, and merchandising projects as assigned.
• Establish and maintain positive working relationships with store managers, department managers, and store associates.
• Provide professional customer service while representing Woodgrain and its products.

Special Projects

• Complete additional merchandising assignments, store projects, inventory audits, or related duties as assigned by the Outside Sales Representative, Area Manager, or other authorized management personnel.

Education and Experience

• High school diploma, GED, or equivalent preferred.
• One to three years of retail, merchandising, inventory management, lumber, building materials, or related experience preferred.
• Previous customer service experience is beneficial.

Knowledge, Skills, and Abilities

To perform this position successfully, an individual should demonstrate the following competencies:

• Ability to prepare basic written communications, including email correspondence and reports.
• Basic mathematical skills, including addition, subtraction, multiplication, division, and measurement calculations.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Strong customer service and interpersonal communication skills.
• Ability to effectively prioritize multiple assignments and work efficiently in a retail environment.
• Ability to maintain professional relationships with customers and coworkers.
• Hours expected to work: Wednesday-Friday - 18-26 hours per week.