Director, Global CoE Operations

Job Description

Job Description

Requisition Title: Director, Global CoE Operations (04CMA)
US-MI- DearbornDescription

At Percepta, we bring first-class service across each market we support. As Director, HR CoE Operations working remotely , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
The Director, Global HR CoE Operations leads the global HR Operations Center of Excellence, overseeing the strategy, governance, and execution of core HR operational and total rewards functions. This role is responsible for compensation, benefits, leave administration, payroll, HR operations with HRMS oversight, HR data analytics, audit readiness, and total rewards compliance. The Director manages the design, development, and operational delivery of compensation and benefits programs while ensuring equity, regulatory compliance, and market competitiveness. This role also provides strategic planning, analysis, and execution to ensure that total rewards and HR operations strategies align with business objectives and support the attraction, retention, and motivation of top talent globally.

During a Typical Day, You’ll

Responsibilities

Total Rewards Strategy & Compensation Management

• Establish strategic direction for compensation and benefits programs, including salary structures, job architecture, annual merit cycles, bonus programs, long‑term incentives, and global benefits.
• Oversee global compensation operations, ensuring competitive, equitable, and compliant pay practices.
• Conduct market research and benchmarking to maintain competitive positioning while managing compensation budgets.
• Maintain and evolve job evaluation processes and ensure consistent application of FLSA duties tests and global classification standards.
• Develop and maintain global total rewards policies, ensuring compliance with local labor laws and regulatory requirements.
• Lead communication strategies to educate employees and leaders on total rewards programs.

Payroll, Benefits & Leave Administration

• Provide executive oversight of global payroll operations, ensuring accurate, timely, and compliant payroll processing across multiple countries.
• Lead the design, administration, and compliance of global benefits programs including health, wellness, retirement, 401(k), and leave programs.
• Ensure compliance with ERISA, ACA, HIPAA, FLSA, tax regulations, and country‑specific statutory requirements.
• Drive continuous improvement in payroll and benefits processes, systems, and vendor management.

HR Operations & Service Delivery

• Oversee HR operations including employee data management, onboarding/offboarding workflows, and HR service delivery processes.
• Ensure data accuracy, process consistency, and strong operational controls across all HR functions.
• Develop and maintain HR operational policies, SOPs, and internal controls.
• Partner with HR teams to ensure seamless execution of HR programs and employee lifecycle processes.

HR Analytics and HRIS Oversight

• Oversee global HR reporting and analytics, ensuring delivery of accurate dashboards, workforce metrics, client‑required reporting, and organizational insights.
• Utilize data analytics to evaluate the effectiveness of total rewards and HR operations programs, identifying opportunities for improvement.
• Lead internal and client survey processes, ensuring high‑quality data collection and reporting.
• Provide strategic oversight of HRIS governance, ensuring systems support operational needs and data integrity.
• Partner with HRIS and IT teams on system enhancements, integrations, and data quality initiatives.
• Ensure HRIS capabilities align with global HR operations and reporting requirements.

Audit, Risk & Compliance

• Own HR audit readiness across payroll, benefits, compensation, and total rewards.
• Ensure compliance with SOX, internal audit requirements, and external regulatory standards.
• Maintain strong process controls, documentation, and risk‑mitigation practices across all HR operational functions.
• Safeguard confidentiality and security of all compensation, payroll, and employee data.

Vendor & Stakeholder Management

• Manage and maximize relationships with global vendors, consultants, brokers, and technology partners.
• Collaborate with internal stakeholders to ensure seamless delivery of HR operations and total rewards programs.

What You Bring to the Role

Education

· Bachelor’s degree in Human Resources, Business Administration, or related field required.

· Master’s degree or professional certifications (SPHR, SHRM – SCP, CCP, CBP, etc.) preferred.
Experience

· 10+ years of progressive experience in HR operations, payroll, benefits, compensation operations, or total rewards.

· Experience leading multi disciplinary HR functions in a global environment.

· Strong background in payroll compliance, benefits administration, compensation processes, and HR operational governance.

·

· Demonstrated experience with audit readiness, internal controls, and regulatory compliance.

· Strong analytical and reporting experience.

· Experience in a BPO environment is preferred.

Skills

• Expertise in HRIS, payroll systems, and data analytics tools.
• Strong analytical and problem‑solving capabilities.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast‑paced, high‑volume environment.
• Strong relationship‑building skills with leaders at all levels.
• High attention to detail, organization, and process discipline.
• Ability to thrive under pressure and adapt to changing business needs.
• High level proficiency in Microsoft Office applications.

What You Can Expect

· Competitive Salary with Incentives

· Health/Dental/Vision/Life Insurance

· Flexible Spending Account (FSA) and Health Savings Account (HSA)

· 401(k)

· Vacation/Sick Time and Paid Holidays

· Tuition Reimbursement

· Employee Assistance Program

· Employee Discount Program

· Training and Development Programs (Percepta College)

· Employee Rewards Program (Perci Perks)

A Bit More About Your Role
Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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