Sr. Project Manager (Digital) (contractor)

We are Fresh. Together let’s build the future. With partners and clients, we practice strategy, design, development, and engineering to harness the power of technology and create what's next.

Our cross-disciplinary approach blends human ingenuity and technology, empowering us to meet uncertainty with confidence. What got us to today won’t get us to tomorrow, so we test our assumptions and always strive for growth. From the products we build to the partners we collaborate with, we believe people make the difference.

And we do so as a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Why join Fresh?
We are tech industry veterans in software, hardware, strategy, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems for people by leveraging robotics, machine learning, and computer vision, among other technologies, with an eye toward the end-to-end user experience. Our teams are agile, diverse, and driven. We believe that the best way to solve complicated, dynamic problems is collaboratively and respectfully. Most of all, we were built from the start as a modern, high-performance services partner that puts people -- from our employees to our partners to our clients to their customers, first.

What will you be doing?
As a Sr. Project Manager (contract) at Fresh for our Digital Studio, you will be responsible for leading cross-functional teams on complex projects with multiple workstreams through the full project lifecycle, ensuring that complex deliverables are met on time, within scope, and exceeding quality standards. You will act as the primary point of contact for clients, managing their expectations and building strong relationships through excellence in delivery. 

The ideal candidate for this role will have experience in managing both design and development projects and is one who takes absolute passion and ownership over the work they do, contributing as a partner and collaborator with the project teams they manage. They are able to navigate ambiguity, recognize patterns, make analogies to drive clarity, are a natural problem solver, and can drive escalations through difficult conversations. In your role, you will consistently utilize your skill sets in order to achieve alignment and resolutions that result in meaningful outcomes for the client, team, and Fresh.

Responsibilities:

• Ensure projects are successfully executed on time, on budget, and in scope while achieving quality by actively managing scope, schedule, resources, and risks and issues.
• Ensure project goals, objectives and success criteria are clear with internal teams and clients
• Develop and maintain comprehensive project documentation including status reports, meeting notes, and action items.
• Proactively identify and communicate issues and risks and collaborate with team leads to determine solutions and recommendations; seek help from Studio leadership when necessary to resolve high-touch issues and risks.
• Utilize effective escalation processes to ensure high-quality delivery, address concerns, remove obstacles, and provide transparent and productive communication.
• Establish and manage project timelines and deliverables, pivoting plans when needed to meet changing requirements on large complex projects with minimal supervision.
• Foster strong relationships with internal teams to deliver to client expectations and maintain a high quality bar for our work.
• Monitor project progress daily and provide weekly reports on project status (budget, variance, milestones/deliveries, issues/risks, decisions) to internal and external stakeholders.
• Lead meetings with clients and internal teams while establishing and communicating clear agendas and facilitating conversations to achieve objectives and reach decisions; summarize and track action items.
• Lead teams in following internal processes for delivery, enhance processes to generate project efficiencies and increase velocity when needed, and suggest overall changes to improve the quality of our delivery to clients.
• Participate in the project estimation process, capturing PM activities and challenging discipline estimations for accuracy.
• Negotiate and resolve conflict, both within the team and with clients.
• Work with project teams and leaders to create estimates for projects, extensions, and change requests.
• Draft scope content for SOWs and change requests.
• Ensure resource forecasts are up-to-date for your projects on a weekly basis.
• Review and approve project invoices.

This position includes frequent travel – one trip per month to the client site and occasionally additional trips, dependent on current deliverables.

Qualifications:

• 7-10 years of experience in project management of digital products and services (design/UX, developers, strategists)
• Experience in a consulting company or agency, managing external clients
• Proficiency in agile and waterfall methodologies
• Proven ability to manage complex projects
• Capable of developing strong solutions without supervision
• Strong analytical and decision-making abilities
• Ability to function independently and comfortable with ambiguity
• Strong ability to lead conversations with clients and present information to effectively manage projects 
• Proactive and detail oriented with excellent organization and planning skills
• Excellent verbal and written communication skills
• Project Management certifications are a bonus but not required.

For a Washington-State-based role, the contractor rate range for this position is $65/hr to $75/hr. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

*Fresh Consulting is an E-Verify participating company