Servicenow Consultant - Irm

**Must have active Top Secret/SCI

This position supports the customer's ServiceNow Integrated Risk Management (IRM/GRC) capabilities — policy and compliance, risk management, and audit management.

Focus-area experience that will stand out:

• Implementation experience with ServiceNow IRM/GRC (Policy & Compliance, Risk Management, Audit Management)
• Experience mapping authoritative sources and control frameworks (e.G., NIST) into IRM
• Ability to build risk and compliance reporting and dashboards for stakeholders

Key Responsibilities

• Help envision, design, and implement new features using the ServiceNow low-code platform based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to challenging problems, brainstorming with peers and leveraging internal and external resources
• Build service requests from requirements, including requests, request items, and tasks using workflows;
  manage data flows from the customer to the support teams providing the service.
• Lead teams in ServiceNow development, configuration, administration, and deployments.
• Unit test all developed features, including edge cases, and conduct peer reviews of other developers’ code as needed.
• Attend and actively participate in all Agile ceremonies, including user story grooming, sprint planning, and retrospectives.
• Deliver presentations to the client during sprint demos and coordinate meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in internal knowledge-sharing sessions to socialize best practices and draft white papers as applicable.
• Help build proofs of concept and create technical solutions for internal applications as needed.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical field.
• 8+ years of professional experience in the ServiceNow ecosystem performing project implementations that exploit the platform’s full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework.
• 6+ years specializing in multiple major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM).
• Experience with JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.
• Extensive experience creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, eBonding, API development, data migration, and Flow Designer automation.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience with CI/CD integrations, DevSecOps and security-in-the-pipeline, and code review.
• Solid understanding of IT delivery methodology and leading teams in implementing solutions according to the design/architecture.
• Experience configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Event Management.
• Experience creating reports and dashboards within ServiceNow Performance Analytics.
• Good understanding of data concepts (SQL, databases) and business workflows.
• Strong verbal and written communication skills, with a demonstrated ability to communicate effectively with technical and business resources at all levels.
• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.

Certifications

Required:

• ServiceNow Certified System Administrator (CSA)
• Cybersecurity-focused certification such as CompTIA Security+
• ServiceNow Developer certification (IT, Security, HR, CS, or Platform Application Development)
• ITIL 4 Foundation

Preferred:

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules (ITSM, HRSD, ITAM, or SecOps)
• SAFe Scrum Master (SSM), SAFe Agilist (SA), or Certified Scrum Master (CSM)