Customer Service Specialist

$18 per hour

Old South Carriage Co

Job Description

Old South Carriage Company is searching for well-rounded Customer Service Specialist to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient tour dispatching. In this role, you’ll provide incredible service making sure our customers’ experience begins with a warm hello and friendly smile. Our Carriage Tours are running from 9am till 10pm most days, and we have both AM and PM shifts for the Customer Service team (8:30-5 and 4:30-10:30). Our operations are heavily involved with horses, and all staff must be comfortable with animals and learn equine handling skills in training.

Responsibilities

Greet customers with our southern hospitality and service
Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions
Organize and dispatch horse-drawn carriage tours
Move horse and carriages from different staging areas in barn
Work in conjunction with sales team, tour guides, and barn crew in a efficient and friendly way
Help foster a culture of excellence by treating customers and colleagues with respect
Anticipate the needs of your team and customers alike, and be at the ready to lend a hand

Requirements

Experience in a customer-facing and service-minded environment
Ability to exercise logistical skills and good judgement in a fast-paced environment
Comfortable around horses and able to handle them
Organized, attentive, and detail-oriented
Valid drivers license with reliable transportation
Open availability (7 days a week/ AM and PM) for a 40 hour work week.

Benefits

Industry-leading pay starting at $18hr
Flexible scheduling around a 40-hour work week
Free Parking in Downtown Charleston
Free Tours for friends and family
Opportunities for continuing education and advancement in company

Apply

Vacancy posted 20 days ago

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