Patient Care Tech

Job TitleClinical Support Tech II (Nursing Assistant II + clerical) needed for Transplant Acute Care Unit - 5 West.Job DescriptionJoin more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. This is a 15-bed unit dedicated to caring for abdominal transplant, urology and plastic surgery patients. Our patient care team delivers highly specialized cutting-edge care. Each year, we perform over 125 kidney, pancreas, and liver transplants. Our transplant program is certified by the American Society of Transplant Surgeons and is one of the most accomplished and devoted transplant teams in the region. We strive to improve clinical outcomes through an interprofessional approach of education, research, and clinical medicine. We are the inpatient home for the nationally ranked UNC Urology partnering with the physicians to deliver individualized care in a coordinated and compassionate manner. In addition to urology and abdominal transplant, our staff cares for high-risk plastic surgery patients requiring reconstructive grafts and surgery related to tissue injuries. These patients have complex wound management needs, which our expert staff manages.Summary:The Clinical Support Technician I is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.This is a 36 hours per week position; working 12 hour rotating shifts (7am-7:30pm and 7pm-7:30am) with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours.Responsibilities1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.4. Provide administrative and clerical support including PI audits and data entry.5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding.7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providersEducation RequirementsHigh School diploma or General Education Development (GED)Licensure/Certification RequirementsListed as a Nursing Assistant I by the North Carolina Department of Health and Human Services Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service Basic Life Support (BLS) certificationProfessional Experience RequirementsRequires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experienceKnowledge/Skills/and Abilities RequirementsMust be fluent in verbal and written English language. Capability to develop computer skills if not competent.