Department Supervisor - Woodland Mall

Department Supervisor

As a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A day in the life working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Being aware of and taking responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensuring correct routines in fitting room and checkout, including transaction, returns, and exchanges.
• Ensuring all admin routines for both people and operations are handled in a correct way.

Additional responsibilities include:

• Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Retaining and sharing your knowledge and skills with the store team.
• Collaboration, planning, and teamwork with in-store Visual Merchandiser team.
• Giving and receiving feedback with your colleagues to learn, develop, and support each other.
• Regular communication to store colleagues to inform, motivate, and inspire – daily, weekly meetings, etc.
• Ensuring all procedures, routines, and legal requirements in all areas of the store are followed.
• Securing a clean and tidy sales floor and back of house including stockroom areas.
• Ensuring high fashion quality, visual, and commercial product presentation, with good garment care.
• Securing good stock levels and providing input on allocation to Area team.
• Ensuring the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
• Responsible for opening & closing of store daily.

To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why you'll love working at H&M:

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you're encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Compensation: expected base salary range is $18.29 - $21.58 hourly

Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description: At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Location

3195 28th Street Southeast, Grand Rapids, United States