Staff Product Manager

Staff Product ManagerTruv by Checkr delivers real-time income and employment verification to government agencies. State Departments of Health, Social Services, and Health and Human Services use our platform to verify eligibility for programs like SNAP, Medicaid, TANF, and child support faster, more accurately, and with less burden on the residents they serve. Backed by Checkr's scale and our secure, API-first platform for payroll data access, we're replacing manual, paper-heavy verification processes with modern infrastructure built for the public sector.We're hiring a Staff Product Manager to own the end-to-end client experience for Truv by Checkr's government business, from contract signature through go-live and sustained adoption. Your focus is activation. You'll make it dramatically faster and easier for agencies, system integrators, and their developers to get to live verifications, and to keep getting value afterward.You'll lead client onboarding and activation across engineering, design, implementation, and customer success, and shape how Checkr scales its government business. You'll work directly with agency program leaders, eligibility caseworkers, and integration partners, and turn their feedback into products that remove friction at every step.What You'll DoOwn the activation journey end to end. Define and improve every stage of the agency lifecycle after contract: onboarding, implementation, configuration, go-live, and post-launch adoption. Partner with Sales so the demo sets agencies up for a smooth start. Build toward a self-serve experience wherever possible.Reduce time to go-live. Find the bottlenecks between contract and first live production verification, whether they're technical, procedural, or organizational, and ship products that remove them.Build for every type of client user. Design configuration and customization capabilities in the Truv dashboard for agency administrators, caseworkers, and technical teams who rely on it for day-to-day operations and reporting after go-live.Elevate the developer and integrator experience. Partner with agency IT teams, system integrators, and eligibility system vendors to streamline integration, including documentation, sandbox environments, best practices, and implementation tooling.Measure and improve client health. Define activation and adoption metrics, build visibility for internal teams and clients, and use the data and client behavior to prioritize and ship improvements quickly after launch.Bring the voice of the agency into the roadmap. Run user research and usability testing with agency staff and end users. Gather feedback from implementation and go-live, and turn it into clear, prioritized product plans.Partner on compliance and security. Work with compliance, legal, and security teams to make sure onboarding and data flows meet public sector requirements.Lead through influence. Align product, engineering, design, implementation, customer success, sales, and marketing around a shared activation strategy. Mentor other PMs and raise the bar for product craft across the team.Who You AreRequiredA Bachelor's degree in Business, Computer Science, or a related field, or equivalent experience.8+ years of product management experience, including ownership of B2B or B2G onboarding, activation, implementation, or developer experience products.Experience shipping products in regulated, multi-stakeholder environments such as government, healthcare, insurance, or financial services, where compliance, security, or third-party partners shaped what you built.A record of improving time-to-value metrics (time to go-live, activation rate, adoption depth) with quantified results, and the analytical skill to define the right metrics and turn data into product changes.Comfort with technical products. You can partner closely with engineers and talk credibly with client developers about APIs, integrations, and configuration.Hands-on experience with user research and usability testing, and with experimentation where it's appropriate.An excellent operator who manages competing priorities, synthesizes input from many stakeholders, and delivers in a fast-paced environment.Clear, structured written and verbal communication with audiences from agency executives to caseworkers to engineers.Strong plusA record of delivering products used by state or federal agencies.Experience with public benefits programs (SNAP, Medicaid, TANF, child support) or eligibility systems.Experience at a startup or high-growth company.How We'll Measure SuccessReduced time from contract signature to go-live for new agency clients.Higher activation and adoption rates across onboarded agencies.A greater share of onboarding and configuration completed through self-serve.Improved verification conversion and reliability in live agency deployments.Positive feedback from agency clients and integration partners on onboarding, usability, and support.High-quality launches delivered on time.On-target Earnings OR Base Salary range (San Francisco, CA)$207,000 —$244,000 USDWe use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.A fast-paced and collaborative environmentLearning and development allowanceCompetitive cash and equity compensation, and opportunity for advancement100% medical, dental, and vision coverageUp to $25K reimbursement for fertility, adoption, and parental planning servicesFlexible PTO policyMonthly wellness stipendAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance.If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on click.appcast.io or View email address on click.appcast.io).