Financial Navigator

Why Join Us?


We are a private physician group specializing in Hematology and Oncology. We provide consultation, treatment, and follow-up care to patients referred to our specialty by the primary care physicians of the Treasure Coast and surrounding communities. As hematology and oncology specialists, we diagnose and treat all types of blood diseases and cancer. We have extensive special training in the treatment of blood disorders and in the entire spectrum of cancer care. Our friendly, empathetic staff will do their best to bring you and your family through your treatment program. We provide individualized, state-of-the-art care which focuses on the global spectrum of therapy and emphasizes the importance of quality of life concerns. We understand the fears and hopes of our patients and their families and pride ourselves on our ability to listen and communicate effectively. We feel very strongly that patients and families should be included in all treatment decisions and should actively participate in the treatment process.

Our practice serves the entire Treasure Coast of Florida with four state-of-the-art offices conveniently located throughout St. Lucie and Martin Counties.

Job Description:

Why Join Us?

We are a private physician group specializing in Hematology and Oncology. We provide consultation, treatment, and follow-up care to patients referred to our specialty by the primary care physicians of the Treasure Coast and surrounding communities. As hematology and oncology specialists, we diagnose and treat all types of blood diseases and cancer. We have extensive special training in the treatment of blood disorders and in the entire spectrum of cancer care. Our friendly, empathetic staff will do their best to bring you and your family through your treatment program. We provide individualized, state-of-the-art care which focuses on the global spectrum of therapy and emphasizes the importance of quality of life concerns. We understand the fears and hopes of our patients and their families and pride ourselves on our ability to listen and communicate effectively. We feel very strongly that patients and families should be included in all treatment decisions and should actively participate in the treatment process.

Our practice serves the entire Treasure Coast of Florida with four state-of-the-art offices conveniently located throughout St. Lucie and Martin Counties.

Job Description

The Financial Counselor produces schedules of patient responsibility, goes over medical insurance benefits, and informs patients of the cost they will be expected to pay at the time of each service. The ideal candidate must be a quick learner and be able to thrive in a fast-paced setting.

Job Duties

• Assists patients in obtaining financial assistance and works closely with the Patient Assistance Coordinator to provide them with any available resources.
• Handles questions and concerns from patients to resolve claims and payment issues.
• Makes sure all resources available to the patient are used.
• Identifies any claim issues and ensures that they have been communicated with the necessary billing staff.
• Sets up payment arrangements if needed with doctor's approval.
• Answers incoming calls from patients, physician's offices, and insurance companies.
• Resolves patient-billing problems and reviews account receivable delinquencies.
• Documents financial counseling process and discussions on all patients prior to treatment.
• Informs the treatment team of any anticipated coverage issues that may impact the sequencing of timeliness of care.

Qualifications

• High School Graduate or Equivalent
• Minimum1 year medical insurance knowledge including Medicare, Medicaid, HMO's and PPO's.
• Familiarity with HIPAA guidelines a must.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Experience using Microsoft Office applications a must.
• Excellent communication skills a must, both verbal and written.

Salary: $22 - $24, dependent on experience