Risk Management Call Center

Job Description

Job Description

Customer Service Representative | $20.00 | M- F 10 : 00 a.m. -7:00 p.m. On S ite | Long Term Temp to Potential Hire | L incoln , NE

What Matters Most

• Competitive Pay of $20.00 per hour
• Training Hours 8:00 a.m. -4:30 p.m. up to 8 weeks
• Regular Shift Monday – Friday 10:00 a.m. - 7:00 p.m.
• On-site Lincoln, NE office
• Temporary-to-hire opportunities with career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as direct deposits.

Job Description:

Join a team that supports employees, customers, and clients during critical situations by receiving inbound calls related to risk-averse incidents involving driver safety and accidents. Active listening skills to respond with essential questions to accurately document details for reports. If you thrive in a fast-paced, high-volume environment and are a forward-thinking problem-solver, this entry-level role can put you on a career path to develop strong business acumen and long-term growth.

Responsibilities:

• Receives calls and reports related to occurrences of roadway accidents, property damage, equipment damage, workers’ compensation, hazardous materials, and citizen complaints.
• Maintains Risk Management databases, including contact information for claimants and vendors.
• Processes Risk Management correspondence to the appropriate parties involved as needed.
• Escalates accident information to appropriate personnel in accordance with established procedures.
• Administers accident processes, including police contact, drug/alcohol screening, information intake, driver, and equipment
• hold and engine control module download.
• Escalates non-standard and serious accidents to claims/legal and carries out instructions as directed.
• Research, compile, track reports, spreadsheets, and correspondence.
• Processes accident-related payments and logs financial information in occurrence records.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.

Qualifications and Requirements:

• High school diploma or equivalent
• Minimum 1 year of previous work experience in the trucking industry, preferred.
• Minimum 2 years of data entry/customer service experience required.
• Experience with Microsoft Office including Word and Excel
• Reliable attendance and punctuality

Benefits and Perks:

• Up to $20.00 per hour
• Medical Benefits
• Training & Growth

Your New Organization:

This Nebraska-based logistics organization is an industry leader. It is a stable, well-established company that offers a corporate casual office environment, civic-minded community partners, and diverse staff with growth opportunities.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, connects exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $20.00, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.