Networking Order Management Specialist (O2C)

Networking Order Management Specialist (O2C)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Management Level Definition:

Applies job knowledge and experience to handle a variety of day-to-day business and operational challenges. Works on moderately complex issues, analyzes information, and helps identify effective solutions. Serves as a knowledgeable team member, providing support, recommendations, and input on projects and process improvements. Makes decisions independently while following established policies and procedures. Assesses unique situations, considers available options, and recommends actions that help achieve business objectives and improve overall operations.

Responsibilities:

• Grow into a Global Order Management SME role, supporting escalations, integration projects, and ongoing system enhancements.
• Write business requirement documents and review functional system design documents and approved for implementation.
• Perform system and user acceptance testing (SIT/UAT), document issues, and work with IT teams to resolve them.
• Partner with cross-functional teams including Pricing, Customer Service, Logistics, Revenue, and Finance on projects and process improvements.
• Create process documentation, lead requirements discussions, and develop test plans and test scripts.
• Support the Global Order Management team by troubleshooting system issues and assisting with escalations.
• Serve as a backup resource for EDI-related development, testing, and implementation activities.
• Analyze large volumes of data related to Customer Master and Sales Orders throughout test cycles and deployment. Analyze customer and sales order data to support testing, deployments, and business operations.
• Track and manage enhancement requests and project activities through JIRA and ServiceNow to ensure timely resolution.

Education and Experience Required:

• Bachelor's degree in Business Management or equivalent
• Typically, 2-4 years' experience using SAP
• Juniper SKU integration preferred

Knowledge and Skills:

• Ability to apply analytical, statistics and problem-solving skills.
• Understanding of order management processes and business tools, systems and practices.
• Good communication skills, both written and verbal.
• Comfortable effectively communicating in storytelling and script writing

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. United States of America: Annual Salary USD 71,200 - 117,800 in Massachusetts // 57,500 - 130,000 in VirginiaThe listed salary range reflects base salary. Variable incentives may also be offered.