Program Manager

Job Title

Drive adoption and change management for Company's transition to RainFocus as the events platform.

Job Responsibilities:

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

Must Have Skills:

• Hands-on experience administering or enabling event management platforms, specifically
• Experience with Rainfocus
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
• Experience defining and tracking metrics and running programs to improve operational performance

Nice to have skills:

• Experience with Splast or Cvent
• Strong stakeholder communication, documentation, and training delivery skills
• Enablement/Change Management experience
• Training experience
• Marketing, specifically with events experience

Education/Experience:

• 5+ years of experience in change management, enablement, marketing or events operations, or program management
• BA/BS degree in Marketing or Communications, nice to have but not a requirement.
• Marketing or Sales experience is nice, but not required.

Pay Transparency:

The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.