Senior Technical Account Manager

Senior Technical Account Manager – Yardi About the Role Are you a tech‑savvy problem solver who thrives on building strong client relationships? We’re looking for a Senior Technical Account Manager to help clients get the most out of their Yardi software by guiding implementations, streamlining processes, and supporting ongoing success. You’ll handle complex troubleshooting, offer strategic recommendations, and lead integrations that align with clients’ operational goals. This role is all about collaboration, communication, and turning challenges into opportunities. If you enjoy digging into systems, making thoughtful improvements, and delivering real value—this could be your next great move! What You’ll Do Lead complex software implementations and multi‑product deployments tailored to each client’s operational goals. Serve as a trusted advisor to clients by offering strategic guidance, best practices, and customized solutions that optimize Yardi product usage. Troubleshoot and resolve escalated application issues, drawing on deep product knowledge and cross‑functional collaboration. Mentor and support team members while working closely with internal teams to ensure seamless client experiences and long‑term success. Who You Are Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience. Five plus (5+) years of Yardi domain technical support or client service experience. Proven ability to independently manage and resolve a variety of complex Yardi client issues. Expert technical and product knowledge of one or more Yardi software products. Expertise in the property management or relevant Yardi supported industry and industry best practices. Advanced knowledge of accounting principles. Technical fluency in Microsoft operating and network system operation, relational databases, and SQL/Oracle language. Proven project and customer relationship management skills. Demonstrated ability to positively influence clients, peers, and management. Demonstrated ability to mentor, coach, and train other team members. Independent, sound decision‑making, critical thinking, and problem‑solving skills. Excellent written and oral communication skills. Client‑centered commitment and focus. Excellent interpersonal skills. Proven ability to meet critical deadlines and prioritize multiple tasks in a fast‑paced environment. Collegial, team‑oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients. Proficiency in Microsoft 365 desktop applications. Ideal to Have Technical expertise in mobility and mobile devices. Fluency in social media. About Us Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward‑thinking innovation. We’ve created a team of over 10,000 employees in more than 40 global locations dedicated to making great real‑estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Our award‑winning culture, consistently recognized by Glassdoor’s prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements. Annual Salary Range: $80,800 - $90,900 EOE/Race/Gender/Disability/Vets All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website. #J-18808-Ljbffr