Head of Operations

New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, we deliver everyday luxury with a nostalgic spin on travel and leisure. We’re looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You’ll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you’ll need to balance strategic planning with tactical execution. Key Responsibilities Cross-Functional Operations Leadership Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness Fulfillment & Logistics Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue resolution Manage inbound logistics, receiving coordination, and PO uploads Lead weekly operational reviews and monthly invoice reconciliation Partner with freight forwarders on product splits, routing, and international shipments Be willing to roll up sleeves during peak periods or critical issues (warehouse visits, hands‑on problem‑solving) Ensure 3PL adherence to packaging and quality standards Coordinate QC procedures with Product Development team Inventory & Planning Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy Own launch management: coordinate inventory uploads, SKU setups, and system readiness for new releases Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers) Coordinate inventory movement, donations, and office stock management Partner with Planning to support purchasing decisions and minimize stockouts Customer Experience Support the operational excellence of our CX team Establish KPIs and reporting to track performance and identify opportunities Post-Purchase Operations: Own shipping settings, fulfillment speed communications, order tracking experience, and returns/exchanges process Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI chatbots, review platforms, warranty systems Qualifications 5–7+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands Proven experience managing 3PLs, customer service teams, and scaling operations through growth Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making Systems thinker who can build processes from scratch and optimize existing workflows Exceptional organizational skills with high attention to detail and follow-through Proficiency in Excel, inventory management systems, and operations tools (Shopify, Gorgias, etc.) Comfortable in ambiguity and startup pace; entrepreneurial mindset Willingness to travel and work flexible hours during peak periods #J-18808-Ljbffr Hawkeye Search Group