Parking Ambassador - [FTS] Dollywood Theme Park - Full Time Seasonal

Parking Ambassador - [FTS] Dollywood Theme Park - Full Time Seasonal

Job Category : Guest Services

Full Time

Rate: $14.45 USD per hour

Locations

Showing 1 location

Description

Parking Ambassadors are responsible for ensuring Dollywood’s guests have a seamless and welcoming experience into the parking lots of both Dollywood and Dollywood’s Splash Country by directing cars into the appropriate parking lots, validating purchases of premium parking types, maintaining the cleanliness of parking areas, and assisting with the Tram loading process.

Summary of Essential Functions and Responsibilities

• Greets Guests and initiates friendly interaction
• Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations
• Physically assists Guests throughout the area as required
• Effectively performs in the role of Parking Facilitator to include (but not limited to):
  • Consistently observes areas of responsibility to ensure smooth flow of traffic
  • Maintains a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance
  • Assists in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC’s
  • Directs traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Operates vehicles/work each position in all weather conditions
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required:

• Must be at least 16 years of age
• Basic computer skills
• Must have less than three (3) traffic violations on record in the last three (3) years
• Must not have a DUI conviction in the past 15 years on record