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Service Coordinator

XPEL

Job Summary:

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Core Duties
  • To gain knowledge of XPEL products; assist customers with questions on XPEL products and services
  • Responsible for the training and development of Service Coordinators and creating and updating "How to" documents
  • Assist with creating and maintaining installer schedules and scheduling of customer installs
  • Track order progress and communicate with customers accordingly
  • Check-in vehicles and inspect for pre-existing damages
  • Create estimates, invoicing and billing
  • Report and processing of RA's and payment credits
  • Collect Resale tax documents for all locations
  • Process and train other Service Coordinators on Accounts Receivable
  • Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
  • Create are review job lists for all locations
  • Assist the Market Manager with administrative and office work as needed
  • Occasionally helping to shuttle vehicles from one location to another (current driver license required)
Basic Qualifications
  • High School Diploma or GED
  • 18+ years old with 2 years of driving experience
  • Must have a current and valid driver's license with a clean driving record
  • Must meet insurability requirements under the company's motor vehicle insurance policy
  • 3+ year(s) in a similar role
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
  • Ability to communicate professionally and effectively
  • Excellent phone, interpersonal, and organizational skills
  • Demonstrates a sense of urgency and timeliness
  • Ability to work independently with limited supervision
  • Demonstrates a sense of urgency and timeliness
  • Ability to work independently with limited supervision
  • Ability to speak, read and write in English

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Vacancy posted 2 days ago
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