Network Service Design Manager. Job in Baltimore Move Collective Jobs

Position Summary As the Service Design Manager, you will be a technical leader for a large‑scale network modernization program serving public‑sector clients across Maryland. The responsibilities of a Service Design Manager include managing Service Catalog Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management. You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead end‑to‑end technical delivery across core backbone, SD‑WAN, security services, observability, and operations integration. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure resilient, secure, and compliant outcomes. Key Outcomes & Responsibilities Define Service Requirements : Translate business, customer and technical requirements into clear network service specifications. Create End‑to‑End Service Designs : Develop high‑level and detailed designs that describe how the network service will work from end to end. Document network capacity plans, routing, resilience and operational processes. Coordinate Across Technical Teams : Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points. Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment. Ensure Operational Readiness : Define how the service will be supported (fault management monitoring, maintenance) and prepare support documentation for operations teams, ensuring handover to NOC/SOC. Manage Service Impact of Project Changes : Assess how design changes or network upgrades will affect existing services and ensure continuity, resilience and minimal customer interruption. Cross‑Functional Leadership & Collaboration : Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams for seamless design‑to‑run transitions; articulate value in executive terms. Risk and Issues Management : Identify risks to service design, delivery or stability and develop migration plans. Talent Development : Coach and mentor solution architects and sales teams; develop technical career paths, training plans and communities of practice. Core Technology Scope : Backbone & Routing, SD‑WAN, Security, Internet & Cloud Gateways, Observability, Operations & Automation. Minimum Qualifications 10‑15+ years in large‑scale network engineering/architecture, with 7+ years leading multi‑agency or enterprise programs. Minimum of eight (8) years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management. Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business, or other related discipline. Hybrid/on‑site presence in Maryland area to engage with agency stakeholders, governance bodies, and operations teams. Preferred Qualifications A Master’s degree or higher and project management certification. Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale. Hands‑on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper). Extensive knowledge of network management, monitoring, and design solutions; experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks. Executive‑grade communication skills. Experience creating and managing infrastructure outsourcing solutions and cost models. Experience with managed network services and various network tools and vendor products. Availability to lead critical cutovers, incident response escalations, and executive reviews during high‑importance events. Ownership of design authority and strategic decision making. CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable. Security certifications (CISSP, GIAC), ITIL Foundation, familiarity with COOP planning. Prior experience with Maryland public‑sector programs and Rule 60GG project governance. Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services. Demonstrated success driving multi‑vendor standards, cost models, and technical due diligence in RFP/RFI contexts. Compensation & Benefits Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $115,000–$190,000. Compensation will depend on factors such as experience and qualifications. The position may also be eligible for incentive compensation based on performance and includes company benefits such as medical, dental, vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits. Equal Employment Opportunity Statement NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All hiring is made in accordance with applicable laws and internal policies. #J-18808-Ljbffr